Kiana Williams
North Miami Beach
Summary
Operations and Personnel Manager with 11+ years of leadership experience overseeing large-scale personnel programs, compliance operations, crisis response, and cross-functional coordination in high-tempo environments. Proven ability to manage complex logistics, supervise teams, implement process improvements, and support organizational readiness. Certified suicide intervention trainer with a strong background in employee support, regulatory compliance, and program administration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations & Personnel Manager;
United States Army
04.2013 - 12.2024
- Managed personnel operations supporting 500+ service members, overseeing records, evaluations, promotions, and compliance requirements.
- Processed 200+ personnel actions annually with 100% regulatory compliance and accuracy.
- Supervised and developed junior staff, conducting performance evaluations and mentoring team members to improve productivity and retention.
- Coordinated training programs, organizational events, and operational initiatives serving thousands of personnel and families.
- Oversaw program logistics, scheduling, facility management, and resource allocation in fast-paced, high-stakes environments.
- Served as lead crisis response liaison, providing direct support during critical incidents and high-stress situations.
- Implemented process improvements that streamlined documentation workflows and reduced administrative processing delays.
- Managed multi-site coordination efforts across 10+ geographically separated locations, ensuring consistent standards and communication.
- Supported leadership with strategic planning, operational readiness reporting, and risk mitigation assessments
Education
Bachelor of Business Administration - Marketing Candidate
Walsh Community College
09-2026
Skills
- Operations Management
- Personnel & HR Administration
- Regulatory Compliance
- Program & Event Coordination
- Crisis Intervention & Response
- Budget & Resource Management
- Staff Development & Training
- Process Improvement
- Cross-Functional Leadership
- Microsoft Office Suite
Certification
- Certificate in Humanitarian Assistance Response Training
- Certificate in Understanding Psychological Health Conditions
- Certificate in Defense Critical Infrastructure Program Risk Response
- Certificate in ASK, CARE, ESCORT-SUICIDE INTERVENTION (ACE-SI) Tier 4 Trainer
- Certificate in Cross-Cultural Competence Training
- Certificate in Microsoft Office Specialist (MOS)
LANGUAGES
English
Native
SECURITY CLEARANCE
Active (Secret)
Timeline
Operations & Personnel Manager;
United States Army
04.2013 - 12.2024
Bachelor of Business Administration - Marketing Candidate
Walsh Community College