Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Kianah Montague

Summary

Experienced in providing exceptional staff support in educational and childcare environments with a strong background in this field. Skilled in working with children, both individually and in small groups, to deliver comprehensive instruction in fundamental reading, writing, and math. Adaptable and capable of effectively completing assigned education-related tasks. Highly motivated team player with a passion for helping others, possessing excellent organizational and communication skills. Dedicated to providing individualized assistance and support, leveraging experience in delivering guidance and education on various topics such as academics, behavior management, and technology.

Overview

9
9
years of professional experience

Work History

Paraprofessional Special Education/Class Aide

Essex Regional Educational Services Commission
09.2023 - Current
  • Assists all students in non-instructional areas, such as supervising the student lunch programs, bus duty, playground duty, corridor, study hall, and etc
  • Assist the teacher in general daily classroom activities, help special needs students, and cares for their physical and etc
  • Work with children individually or in small groups by providing basic instruction on reading, writing, math, and other education related activities and etc
  • Assists service users with autism through goal-oriented activities and daily skills
  • Monitor the service users physical and emotional well-being
  • Provide diagnostic assessments; identifies needs and assists in the program planning for students with Autism Spectrum Disorder (ASD)
  • Provide individualized care, behavioral intervention and attention to clients with autism, using the methods of applied behavior analysis

Security Officer

Securitas
09.2022 - 10.2023
  • Company Overview: (Verizon Building)
  • Watch CCTV cameras
  • Open the building door for visitors ,employees and cleaning staffs
  • Make sure every visitor sign in with a (VISITOR NAME TAG)
  • Walk around building to make sure all doors are closed from the outside
  • Making sure Parking lot Gate is Closed after 2:00pm, In charge of parking lot gate KEY after 2:00pm Making Sure Gate is securely close after each employee leaves the parking lot on cctv camera
  • Write down hourly daily reports
  • Reset alarms if alarms goes off
  • Make sure building Front Door/ Main Door is Securely Closed and shut before i end my shift
  • (Verizon Building)

DSP (Direct Support Professional)

Delta-T Group
05.2023 - 08.2023
  • Assist individuals with various daily living activities such as:
  • Bathing
  • Eating
  • Administering Medication
  • Hygiene
  • Laundry
  • Grooming and Hairstyling
  • CPR

Attendant

FLIK Hospitality Group
01.2022 - 09.2022
  • Sweeps and mops floors to comply with safety and sanitation standards
  • Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces
  • Removes trash and places it into designated containers
  • Steam cleans or hoses out garbage cans
  • Transfers supplies and equipment between storage and work areas
  • Assists with banquet table and front of the house set up
  • Assist with loading or unloading and delivering supplies and product
  • Distributes supplies, utensils and portable equipment as needed
  • Complies with outlined sanitation and safety requirements
  • Performs other duties as assigned

Security Officer

Pro Cops Security
12.2021 - 07.2022
  • Company Overview: (Senior Citizens building)
  • Sit at the security desk
  • Sign all visitor in with a Photo ID
  • Monitor the cameras
  • Making hourly reports, and emergency reports to supervisor on duty
  • (Senior Citizens building)

Paraprofessional

Peshine Avenue
09.2020 - 06.2022
  • Maintaining a safe and supportive environment for young children
  • Assisting teachers with carrying out lesson plans
  • Providing staff support in an educational or childcare environment
  • Working with children individually or in small groups by providing basic instruction on reading, writing, math, and other education related activities as assigned by teachers' directions
  • Preparing and serving lunch or healthy snacks
  • Observing children for developmental problems and other concerns-and passing this information on to the preschool teacher
  • Supporting preschool teachers with preferred classroom management and discipline strategies
  • Participate and help with parent-teacher conferences as needed

TSA Assistant

Omni-Serv L L C
10.2021 - 01.2022
  • Inform all passengers to empty their pockets, looking for wallets, phones, cash/coins, lip make up, and etc, taking off any medal objects, take off their shoes, coats, jackets, hats, bags, purses, and etc

Security Officer

HAWKEYE SECURITY
09.2020 - 02.2021
  • Company Overview: (Orange High School)
  • Guard School Property
  • Lock and unlock gates
  • Walk around school property, every hour to make sure no intruders are not around school property at anytime
  • Write reports , Call in reports
  • (Orange High School)

Return Agent

Enterprise Holdings
12.2019 - 04.2020
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow

Delivery Driver

BG Logistics
08.2019 - 12.2019
  • Loading the delivery vehicle from a staging area
  • Scanning and Loading in the order it is given
  • Delivering packages to residential locations

Car Cleaner

Hertz Corporation
02.2019 - 08.2019
  • Vehicle preparation to ensure vehicle is ready for customer pick-up
  • Drive and park vehicles on-lot as needed
  • Check for vehicle damage and ensure features of the vehicles are operational
  • Check vehicle status
  • (rentable/non-rentable)
  • Ensure interior of vehicle is clean
  • (windows, door jams, trunk, vacuum, etc) Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle
  • (debug and wash) Meet processing and standardization quotas
  • Perform related tasks as directed by managers

Baggage Coordinator

Menzies Aviation
04.2017 - 12.2018
  • Customer Service Representative
  • Coordinates contractual needs of customer required baggage handling in the bag room
  • Assigned duties include; monitoring bag room functions in accordance with customer requirement, ensuring that baggage and/or containers are loaded in the proper aircraft positions/bins
  • Conducts training, including the use of bag tag scanners, interpretation of load sheets, and 3-letter city codes
  • Make Daily schedules for employees, Included in all daily meetings and etc
  • Train new hires for the bag room and ramp area

Ramp Agent/Baggage Handler

Menzies Aviation
04.2017 - 06.2017
  • Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader and/or baggage carts in a safe manner and within specific time constraints
  • Drove and operated ramp equipment, included but not limited to bag, tugs and belt loaders and aircraft tow tractors in a safe manner

Office Assistant/Receptionist

OfficeTeam
12.2016 - 05.2017
  • Answering all incoming phone calls
  • Put in orders for office supplies
  • Welcoming visitors
  • Manage various office files and provide general office filing support, Employ strong prioritization skills and a sense of urgency
  • Solid understanding of Receptionist Duties
  • Strong organization skills, Arrange, review, and distribute incoming mail according to specified procedures
  • Maintain various office files and provide general office filing support

Warehouse Agent

Swissport International Ltd
09.2016 - 12.2016
  • Load/Unload air cargo from/to truck
  • Prepare and palletize Cargo as needed
  • Make sure paperwork related to cargo is correct
  • Assure proper handling and delivery of cargo and operation of related equipment
  • Follow Dangerous Goods Requirements Regulation
  • Comply Swissport Standard Operating Procedure and Policies
  • All other duties assigned
  • Load/Unload mail in proper handling

Education

High School Diploma -

Malcolm X Shabazz
Newark, NJ
06-2016

Skills

  • Parent communication
  • Schedule management
  • Group and individual instruction
  • Activity implementation

Accomplishments

  • Awarded multiple bonuses for punctuality and outstanding attendance.
  • Achieved [Result] through effectively helping with [Task].

Timeline

Paraprofessional Special Education/Class Aide

Essex Regional Educational Services Commission
09.2023 - Current

DSP (Direct Support Professional)

Delta-T Group
05.2023 - 08.2023

Security Officer

Securitas
09.2022 - 10.2023

Attendant

FLIK Hospitality Group
01.2022 - 09.2022

Security Officer

Pro Cops Security
12.2021 - 07.2022

TSA Assistant

Omni-Serv L L C
10.2021 - 01.2022

Paraprofessional

Peshine Avenue
09.2020 - 06.2022

Security Officer

HAWKEYE SECURITY
09.2020 - 02.2021

Return Agent

Enterprise Holdings
12.2019 - 04.2020

Delivery Driver

BG Logistics
08.2019 - 12.2019

Car Cleaner

Hertz Corporation
02.2019 - 08.2019

Baggage Coordinator

Menzies Aviation
04.2017 - 12.2018

Ramp Agent/Baggage Handler

Menzies Aviation
04.2017 - 06.2017

Office Assistant/Receptionist

OfficeTeam
12.2016 - 05.2017

Warehouse Agent

Swissport International Ltd
09.2016 - 12.2016

High School Diploma -

Malcolm X Shabazz
Kianah Montague