Robin Phillips
Big Spring,TX
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
21
21
years of professional experience
Work History
Special Education Clerk/Special Education Paraprofessional
Maricopa Unified School District
Maricopa, California
09.2014 - 12.2024
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Attended IEP meetings to provide information about relevant resources or programs that may benefit a student's educational plan.
- LEA Coordinator for English Learner and State testing
- Para for Speech and Language
- Conduct IEP'S and 504 meetings.
- Supported office clerical functions using word processing and other software, email and office machines.
- Acted as an advocate for students receiving specialized instruction or services within the school system.
- Computed, recorded and proofread data or reports.
- Typed, formatted and edited correspondence and other documents.
- Managed confidential student files and ensured all documents were up-to-date and accurate.
- Monitored student progress and provided feedback to parents and guardians on their child's performance.
- Supported teacher efforts by helping manage paperwork associated with IEPs or 504 Plans.
- Organized classroom materials according to Individual Education Program requirements.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Provided administrative support to teachers and other school personnel related to special education programs.
- Facilitated communication between school personnel and outside agencies such as social service providers or medical professionals.
- Copied, sorted and filed records of office activities and business transactions.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Collaborated with teachers, administrators, counselors, psychologists, medical professionals, and other stakeholders involved in the delivery of special education services.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained contact with parents and guardians by providing information about their children's progress or any changes in their status.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Provided general clerical assistance including filing, copying, faxing, and data entry, as needed by the Special Education Department.
- Encouraged positive relationships among staff members working within the Special Education Department.
- Tracked attendance records for all students receiving special education services.
- Assisted in the implementation of behavior intervention plans as needed.
- Answered telephones, directed calls, and took messages.
- Assessed data from tests and assessments to ensure compliance with state regulations regarding special education services.
Dispatcher
Randy's Trucking
Taft, California
03.2008 - 01.2014
- Updated records of driver locations, delays, and cancellations.
- Prepared daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Maintained logs of all incoming calls and assigned tasks.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Recorded and maintained files or records of customer requests, work or services performed.
- Received or prepared work orders.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Addressed questions, problems or requests for service or equipment.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Ensured compliance with safety regulations and company policies.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Developed strategies for improving efficiency within the dispatch department.
- Resolved customer complaints related to service issues or delays.
Manager
Shaw's Western Shop
Taft, California
06.2004 - 10.2013
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed market trends and competitor activity to inform business strategy.
Skills
- Student support
- Empathy and patience
- Proofreading accuracy
- Data entry proficiency
- Parent communication
Timeline
Special Education Clerk/Special Education Paraprofessional
Maricopa Unified School District
09.2014 - 12.2024
Dispatcher
Randy's Trucking
03.2008 - 01.2014
Manager
Shaw's Western Shop
06.2004 - 10.2013