Kiana J. Zamudio
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Cash 1
St. Luke's
08.2021 - Current
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Trained, motivated, and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Managed over 50 customer calls per day.
Barista
Goldy's Corner
06.2021 - 09.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Produce Clerk
Albertsons
08.2018 - 05.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Collaborated with store management to align with objectives and provide quality produce.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Starbucks - Barista
Aramark
01.2017 - 05.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Skills
- Training New Team Members
- Cash Management
- Service Quality
- Safe Food Handling Practices
- Prepare Products
- Exceptional Customer Service
- Ordering Procedures
- Food Preparation and Safety
Timeline
Cash 1
St. Luke's
08.2021 - Current
Barista
Goldy's Corner
06.2021 - 09.2022
Produce Clerk
Albertsons
08.2018 - 05.2021
Starbucks - Barista
Aramark
01.2017 - 05.2017
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