KIANA M. CABRERA
Phlebotomy Technician
St. Petersburg,FL
Summary
Healthcare professional with expertise in Managing,Phlebotomy,Screening,Processing and Quality assurance.
Proven ability to lead teams and enhance operational efficiency. Committed to staff development and delivering
excellent service to donors and patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operational Manager
Octapharma Plasma
11.2024 - Current
- Worked with leadership to plan and support business goals.
- Used data to improve decisions and daily operations.
- Identified and resolved workflow inefficiencies to enhance operational performance.
Designated Trainer
Octapharma Plasma Center
St. Petersburg, FL
07.2023 - Current
- Delivering effective training sessions to new and existing employees, ensuring they have a through understanding of company policies, procedures, and job responsibilities.
- Creating and updating training materials, including presentations, manuals and job aids, to support the training program.
- Providing ongoing support and guidance to trainees, including mentoring and coaching, to help them succeed in their roles.
Quality Assurance
Octapharma Plasma Center
St. Petersburg, FL
02.2022 - Current
- Tracking and analyzing quality metrics, such as error rates, customer complaints, and process deviations, to identify trends and areas for improvement.
- Generating reports and providing updates on quality performance to management and stakeholders, highlighting trends, areas of concern, and improvement.
- Ensuring accurate and up-to-date maintenance of quality related documents, such as standard operating procedures (SOPs) and work instructions, to facilitate compliance and consistency.
SR Medical Screener
Octapharma Plasma Center
St. Petersburg, FL
12.2020 - Current
- Maintaining accurate and up-to-date documentation of donor medical assessments, adverse events, and other relevant information, following data protection and confidentiality guidelines
- Providing donors with information on the donation process, potential risk, and post-donation care, answering their questions, and addressing any concerns they may have.
- Actively participating continuous improvement initiatives, providing feedback and suggestions for process enhancements, and implementing best practices to enhance donor screening efficiency and effectiveness.
- Cross-trained within the company to serve as a Processing Technician, Phlebotomy Expert, NexSys PCS Technician and Quality Assurance Specialist.
Stock Lead
American Eagle Outfitters
St. Petersburg, FL
08.2019 - 05.2021
- Collaborating with other departments and providing exceptional customer service by promptly fulfilling orders and resolving stock-related inquires.
- Efficiently managing stockroom operations to meet deadlines and store demands.
Store Manager
Shoe Connection & Bougee
St. Petersburg, FL
2014.12 - 2019.05
- Ensuring exceptional customer service by training and coaching associates on delivering a positive shopping experience.
- Driving sales performance by setting targets, monitoring KPIs, and implementing strategies to achieve sales goals.
- Ensuring compliance with company policies, procedures, and legal requirements.
Education
Phlebotomy
EMS Phlebotomy And Clinical Training Inc.
Tampa, FL11.2020
High School Diploma -
Pinellas Park High School
Largo, FL05.2014
Skills
- Bilingual in (Spanish)
- Attention to detail
- Training and mentoring
- Team and Collaboration
Certification
- Phlebotomy Technician
- NexSys PCS Technician
- First Aid/CPR Certified
- Certified Nurse Assistant (CNA)
Timeline
Operational Manager
Octapharma Plasma
11.2024 - Current
Designated Trainer
Octapharma Plasma Center
07.2023 - Current
Quality Assurance
Octapharma Plasma Center
02.2022 - Current
SR Medical Screener
Octapharma Plasma Center
12.2020 - Current
Stock Lead
American Eagle Outfitters
08.2019 - 05.2021
Store Manager
Shoe Connection & Bougee
2014.12 - 2019.05
Phlebotomy
EMS Phlebotomy And Clinical Training Inc.
High School Diploma -
Pinellas Park High School
Languages
Spanish
Native or Bilingual
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