Dianna Cardenas
Kennewick
Summary
Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
9
9
years of professional experience
Work History
Office Manager
Columbia label
Benton City
08.2022 - 01.2025
- Assisted with the preparation financial statements emailing, faxing and mailing out invoices to the customers.
- Answered phone calls, responded to emails, routes
- Managed office inventory and placed new supply orders.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Implemented quality control on the tickets before sending to pre press team, adjusted any errors if need in this process.
- Updated and maintained databases with current customer information.
Production Supervisor
Columbia label
Benton City
08.2018 - 08.2022
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Prioritized and prepared production schedules and communicated production goals to team members.
- Managed staff of 10-15 employees, providing guidance and direction to ensure quality in our labels.
- Participated in hiring, training, and disciplining many employees under guidance of manager.
Retail Sales Associate
Old Navy
Kennewick
01.2016 - 08.2018
- Greeted and assisted customers with any questions regarding our special offers.
- Processed returned merchandise according to company policies.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Retail Sales Merchandiser
Macys Department Store
Kennewick
02.2016 - 02.2018
- Conducted regular inspections of display areas to identify any potential issues or improvements needed.
- Created attractive displays that showcased products in a visually appealing manner.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Participated in weekly meetings with store managers and other departments to discuss current sales trends .
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Education
High School Diploma -
Lincoln High School
Walla Walla, WA04-2014
Skills
- Training and coaching
- Scheduling
- Document management
- Supply management
- Performance improvement
- Team bonding
- Financial tracking
- Report writing
- Organizational skills
- Credit and collections
- Staff management
- Customer service
- Office management
- Bilingual in (Spanish)
- Strong problem solver
- Verbal and written communication
- Filing systems knowledge
- Inventory tracking
- Multitasking Abilities
- Active listening
- Supply restocking
- Documentation and reporting
- Mail sorting and distribution
- Payment processing
- Dedicated team player
- Organizing and categorizing
- Scheduling meetings
References
- Eric Lopez Warehouse Manager (509)572-7289
- Julie Rapiando Columbia label bookkeeper/accountant (509)380-2106
Timeline
Office Manager
Columbia label
08.2022 - 01.2025
Production Supervisor
Columbia label
08.2018 - 08.2022
Retail Sales Merchandiser
Macys Department Store
02.2016 - 02.2018
Retail Sales Associate
Old Navy
01.2016 - 08.2018
High School Diploma -
Lincoln High School