KIANDRA BARTLETT
Transit Management Of Charlotte
Concord,USA
1
Certification
15
years of professional experience
Highly organized and self-motivated professional with 14 years of experience in the transportation industry, dedicated to delivering safe and enjoyable travel experiences for passengers. Recognized for developing innovative solutions and making objective decisions while maintaining a positive attitude and strong work ethic that fosters supportive team relationships. As a Transportation Field Supervisor for Denver, Colorado, and the Charlotte Metro Area commuter rail, possesses extensive knowledge in railroad and transportation operations, complemented by hands-on training in equipment and crew management. A forward-thinking team leader with a proven track record of aligning employees with roles that maximize performance, consistently focused on driving continuous operational improvement.
Work History
Supervisor of Operations
3 Years 3 Months- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Managed scheduling and workload distribution to maximize productivity while maintaining quality of work and team morale.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Established clear expectations for team members, promoting accountability and fostering open communication in work environment.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Streamlined processes and implemented best practices to enhance operational efficiency across the workplace.
Director Of Transportation
1 Year 2 Months- Made day-to-day decisions regarding school bus provision, bus routes, investigation of school vehicle-related accidents, and activity bus transportation.
- Oversaw allocation of local funds for school bus transportation, ensuring effective use of resources.
- Developed safe vehicular and pedestrian traffic patterns on school campuses in collaboration with principals and bus supervisors.
- Reported annually to NCDPI Transportation on LEA fund expenditures, student rider data, contract transportation rider details, driver hours, mileage, and other relevant metrics from the Transportation Information Management System.
- Hired and promoted 3 personnel within the transportation department to maintain adequate coverage and top talent.
- Manages all aspects of the activity bus program to include acquisition, allocation, utilization, reimbursement for use and a mechanical repair schedule.
- Annually, reports LEA (local education agencies) fund expenditure information, student rider information, contract transportation rider information, driver hour and mileage information and other pertinent data from the Transportation Information Management System to NCDPI Transportation.
- Implemented safety protocols to minimize accidents and maintain a safe working environment for employees.
- Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
Train Operator
6 Months- Operates LRVs safely in accordance with operating rules, procedures, and scheduled running times.
- Performed pre-trip safety inspections on LRVs prior to operating them and completed walk-around inspections.
- Performs pre-trip safety inspections on LRVs prior to operating them and completes walk-around inspections as required.
- Conducts pre-trip inspection of assigned light rail vehicle equipment in accordance with rules and standard operating procedures.
- Keeps the Rail Operations Control Center informed of any unusual situations via a radio.
- Electrically and manually operates switches and other systems as required.
- Performs en-route troubleshooting on vehicle problems to restore service.
- Assisted patrons by announcing station stops and bus connections, ensuring clear communication and access to alternate services.
- Coordinated with dispatchers to maintain awareness of track conditions, delays, and schedule changes, facilitating smooth operations.
- Provides assistance to patrons as required such as announcing station stops, bus connections, and other communication pertaining to Light Rail Operations and guides and assists customers with accessing alternate bus service.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Executed safety protocols during emergencies by calmly executing appropriate safety protocols during critical situations.
Dispatcher
5 Months- Dispatch accurate and appropriate information to Field Service Technician (FST) using a computer based dispatch system and/or via phone.
- Determined priority and location of all activities; assigned respective FST to optimize resource allocation.
- Monitor GPS to make sure the techs are moving and in route to complete stops.
- Calculated travel time for technicians to optimize scheduling.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Escalate FST challenges through proper channels.
- Managed high-stress situations calmly, ensuring timely assistance and support for urgent needs.
- Coordinated with drivers and personnel to facilitate timely delivery of goods and materials.
- Report unusual occurrences regarding patients, property or service to Customer Service Supervisor.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Transportation Field Supervisor
1 Year- Perform efficiency testing on operators and coaching to improve performance within operators.
- Managed train operators and alignment to ensure safe and efficient railroad operations.
- Monitor train operations and radio discussions from the OCC dispatcher, travel the alignment sector to ensure that the train movements are performed safely, properly and efficiently in accordance to FRA and RTDC rules and regulations.
- Oversee the overall of the railroad from the field including meeting on-time performance goals, with safety being the priority.
- Ensured operators made safe adjustments during emergency and non-emergency events to minimize delays.
- Managed the ROC during critical incidents such as fire/smoke and suspicious packages.
- Respond to and stay on the scene of a service disruptions event and relay information to OCC, Chief Transportation Officer, Transportation Managers and Lead Supervisor, including anything that delays trains such as gate crossing failures, switch issues, traction power issue and broken rail.
- Addressed customer complaints to ensure satisfaction and loyalty. to maintain satisfaction and loyalty.
- Supervised field operations teams to complete projects within established timelines.
- Investigated issues and developed effective solutions.
- Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Trained workers in proper methods, equipment operation and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Train Controller
4 Years- Comply with company and federal safety rules, policies and procedures to include wearing required safety equipment, responding to safety concerns and taking appropriate action.
- Managed unexpected events and emergency situations, safeguarding public, employees, and property.
- Arrange for the use of track by engineering forces to permit timely maintenance while minimizing train delay and providing protection for such operation.
- Enhanced train dispatch efficiency through implementation of advanced scheduling techniques.
- Reporting: Maintain detailed and accurate record of train movement and track maintenance schedules using a variety of manual processes and computerized software.
- Streamlined communication processes, improving coordination between train crews and control centers.
- Promoted a positive work environment through open communication channels and active employee engagement initiatives.
- Monitored work hours and adjusted staff allocation to reduce overtime costs based on demand fluctuations.
Crew Dispatcher
1 Year- Scheduling of train operators and also managing whereabouts of supervisors, train operators, and trains in the yard.
- Used radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.
- Monitored vehicle locations to coordinate timely arrivals.
- Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- Developed contingency plans for unforeseen circumstances, ensuring swift action during emergencies or periods of high demand.
- Assisted in budgeting to optimize resource allocation and reduce overhead expenses in crew dispatch activities.
- Assisted in budgeting efforts to maximize resource allocation while minimizing overhead expenses related to crew dispatch activities.
- Answered phone calls and responded to customer emails.
- Implemented process improvements to streamline workflows and enhance communication channels among team members.
TRAIN ENGINEER
1 Year- Performs visual inspection of trains before beginning revenue service in addition to an end of service inspection following the storing of the LRV after revenue service.
- Reports all unusual occurrences including vehicle and Maintenance-of-Way to the Controller and follows all traffic, safety, emergency and standard rules and operating procedure.
- Uses radio communication equipment in accordance with Train operating procedures.
- Maintained a safe work environment by following safety protocols and respecting co-workers.
- Implemented structured onboarding programs for new engineers, improving integration and readiness for operational responsibilities.
- Manipulated track switches and wayside equipment manually to ensure proper train routing.
- Led team in design and testing of new engineering software tools, contributing to increased product reliability.
CDL School Bus Driver
4 Years 8 Months- Safely transported elementary, middle, and high school children on daily bus route.
- Helped passengers board safely by providing assistance and guidance during entry., exiting the bus and loading/unloading passengers.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Supported maintenance of vehicle cleanliness by performing regular cleaning tasks. for transportation vehicles and checking to make sure the bus is clean and standards are met.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assist passenger boarding, exiting the bus and loading/unloading passengers.
- Demonstrated professionalism while engaging with students, parents, colleagues, and administrators to ensure a respectful and supportive atmosphere.
- Fostered positive environment during transportation, encouraging respectful interactions and promoting good behavior among students.
Education
Associates Degree - Marketing
High School Diploma
Associate of Science - Computerized Accounting
Skills
Fleet Management
Operations Management
Regulatory Compliance
PTC train control
SCADA
TMDS computer programs
Maintenance Oversight
Schedule Management
Performance Coaching
Talent Management
Problem-Solving
Cultural competence
Certification
Certificate in Business and Computerized Accounting
Timeline
Supervisor of Operations
Transit Management Of Charlotte
05.2023 - CurrentRead More
Director Of Transportation
Lakeside Charter Academy
03.2022 - 05.2023Read More
Train Operator
C.A.T.S.
08.2021 - 02.2022Read More
Dispatcher
Joerns Healthcare
03.2021 - 08.2021Read More
Transportation Field Supervisor
DENVER Transit OPERATORS
12.2019 - 12.2020Read More
Train Controller
DENVER TRANSIT OPERATORS
12.2015 - 12.2019Read More
Crew Dispatcher
Denver Transit Operators
12.2014 - 12.2015Read More
TRAIN ENGINEER
DENVER TRANSIT OPERATORS
12.2014 - 12.2015Read More
CDL School Bus Driver
DENVER PUBLIC SCHOOLS
04.2011 - 12.2015Read More
Rangeview High School
High School Diploma
Read More
Community College of Aurora
Associates Degree from Marketing
Read More
Pickens Tech
Associate of Science from Computerized Accounting
Read More
PERSONAL INFORMATION
Title: Supervisor Of Operations/Director of Transportation/Transportation Field Supervisor/Train Controller/Engineer/Dispatcher