Kara Harrison
Baton Rouge,LA
Summary
Achieved high levels of accuracy and efficiency in job performance. Adapted to various roles, successfully operating with or without supervision. Engaged customers and members through phone and in-store transactions, ensuring detailed product and service information was provided. Streamlined request handling and effectively communicated sales details. Authorized to work in the US for any employer.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Operations Supervisor
Waste Pro
Baton Rouge, LA
05.2026 - Current
- Oversaw daily operations to ensure compliance with safety regulations and quality standards.
- Trained and mentored team members on efficient waste management practices and operational protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Coordinated schedules and resource allocation to optimize service delivery across multiple sites.
- Conducted regular performance evaluations, providing feedback to enhance employee productivity and morale.
- Developed training programs aimed at improving team performance and operational effectiveness.
- Collaborated with cross-functional teams to drive initiatives focused on waste reduction and sustainability efforts.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Manager
U.S. Venture, Inc.
Baton Rouge, LA
06.2025 - 02.2026
- Oversee and supervise a work group to meet department goals.
- Provides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication. Provides measurable feedback, suggestions for improved performance and recognition for achievements.
- Conducts interviews, hiring and training as necessary.
- Supports the safety programs to ensure compliance with policies and regulatory requirements. Maintain a safe working environment for all associates.
- Assists with process improvement initiatives.
- Conducts regular meetings to ensure that personnel are well informed of policies and procedures. Continually enforces productivity standards.
- Ensure excellent customer service and communication
- Receiving:
- Check in product completely and accurately
- Stock products correctly
- Loading:
- Pick product for daily deliveries along with special deliveries
- Load trucks using good judgment regarding use of space and product safety
Operations Manager
UPS
Baton Rouge, LA
06.2017 - 11.2024
- Oversees day-to-day operations of the transportation, delivery and support operations, ensuring superior customer service.
- Formulates, manages and monitors operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.
- Assists in the development of Divisional/District Operational budgets and follows best practices in measuring and monitoring.
- Ensures thorough root cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining, reporting.
- Participates regularly in review of Operations department, including assisting with selection, coaching, employee discipline, performance evaluation and training.
- Provides input into termination, compensation, bonus eligibility and promotion decisions.
- Formulates both short-term and long-term goals and action plans in conjunction the Division/District Manager(s), Facility Manager and RVP.
- Participates in regular P&L reviews to ensure that budgets are met; programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of labor and material costs.
- Interacts with local city, municipal, and county agencies to enhance business relationships, promotes community involvement and ensures customer satisfaction.
- Works with functional groups to resolve employee relations issues, build rapport and champion team spirit.
- Assists with development, implementation, and coordination of safety programs for the Division/District, and monitors work processes, procedures and expenses required to drive team performance, achievement goals while proactively working to reduce risk.
- Conducts monthly or bi-monthly route observations to confirm compliance with high standards of customer satisfaction and in compliance with Fed, State and Local Regulations/contracts.
- Monitors routing information required to maintain most efficient use of vehicles equipment and personnel. Closes daily routes
- Monitors DOT, OSHA and ensures regulatory compliance.
- Serves as a liaison with the HR and Safety Departments to develop and implement technical and non-technical training.
- Provides oversight for all operational safety related training and mentors field operational supervisors in safety processes.
- Respond to critical incidents at any time of day or night.
- Analyzes work and seasonal demand on a daily basis to determine appropriate staffing levels and task execution. Maintains an overall positive attitude toward leaders, colleagues, direct reports and customers
Customer Service Representative
AT&T/DIRECTV Programs
Houston, TX
01.2018 - 06.2018
- Assessor for potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
- Resolve customer issues and complaints using company policies.
- Meet monthly, weekly, daily sales quotas
- Promote company product and services
- Managed customer accounts
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Created call center scripts
- Assisted customers via live chat
- Collected and documented orders
Assistant Property Manager/Leasing Consultant
Angleton Manor
Houston, TX
09.2017 - 01.2018
- Computer Literacy, Account MGMT, Budgeting ,Approve tenants to fill apartment vacancies. Common duties listed on vacant apartments, handling maintenance requests, providing information on lease terms, and posting apartment ads on specialized websites
Sales Lead Manager, Gas Attendant, Overnight Merchandiser
Sams Club warehouse
Baton Rouge, LA
04.2013 - 05.2017
- Responsible for delivering excellent service to members
- Managed department production
- Developed new sales techniques
- Increased membership quotas
- Offered promotion to Membership Champion position
- Increased growth in sales for Café, Meat departments by 10%
- Received department award in 2013, 2015
- Order processing
- Communicating with vendors
- Department training
Accounts Payable Supervisor
Daymon Interactions
Baton Rouge, LA
05.2016 - 11.2016
- Process invoices using Quickbooks that are submitted by vendors and make payments in a timely manner.
- Communicate with vendors to keep contracts in order
- Process W-9 IRS documents when vendors are not contracted through the company but require payment
- Create reports and accrue accounts during month-end close
- Run queries to track monthly quotas
- Code invoices to ensure that they are keyed to correct departments for approval
- Process, Purchase orders for various vendors
Education
Biology (Associate) - undefined
Columbus Technical College
Columbus, GA02.2013
Core Curriculum (High school diploma or GED) - undefined
Broadmoor Senior High School
Baton Rouge, LA05.2011
Skills
Marketing
Production Management
Yardi
Data accuracy checks
Distribution center supervision
Inventory control
Account Reconciliation
Business development
Team development
Fraud prevention and detection
Key Holder
Multi-line phone systems
Contracts
Accounting systems
Forklift
Accounts Receivable
Hospitality Experience
UltiPro
Recruiting
Operations management
Sage
Client relationship development
Expense management
Fair Housing Regulations
QuickBooks Payroll
Logistics
General Ledger Accounting
Assistance experience within healthcare industry
Delivery driver experience
Sales
SaaS
Fleet management
Budgeting
Data collection
Cross-selling
Property Leasing
Accounts Payable
Accounting Software
SAP
Warehouse management experience
Bookkeeping
Progress tracking (project management
Microsoft Office
Shipping & receiving
Management
Computer Literacy
Customer support
Certification
- Driver's License
- CDL
- Certified Nursing Assistant (CNA)
- CPR
Additional Information
- Microsoft Office, Leasing Software, Accounting Software, Cash Handling
- Fluent English
Timeline
Operations Supervisor
Waste Pro
05.2026 - Current
Operations Manager
U.S. Venture, Inc.
06.2025 - 02.2026
Customer Service Representative
AT&T/DIRECTV Programs
01.2018 - 06.2018
Assistant Property Manager/Leasing Consultant
Angleton Manor
09.2017 - 01.2018
Operations Manager
UPS
06.2017 - 11.2024
Accounts Payable Supervisor
Daymon Interactions
05.2016 - 11.2016
Sales Lead Manager, Gas Attendant, Overnight Merchandiser
Sams Club warehouse
04.2013 - 05.2017
Core Curriculum (High school diploma or GED) - undefined
Broadmoor Senior High School
Biology (Associate) - undefined
Columbus Technical College