Open To Work
Shacola Dupaty
Rosharon
Work Preference
Summary
Dynamic professional with a solid background in operations management. Skilled in effective communication, customer relationship management, and conflict resolution. Committed to implementing strategies that optimize workflow and improve team performance. Bringing many years of experience overseeing day-to-day activities. Recognized as a driven and decisive leader, and a strategic problem solver with excellent communication and planning abilities.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Waxx Daat
Pearland
11.2020 - Current
- Provided training and onboarding support to team members on best practices and system usage.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational procedures and best practices.
- Implemented new operational strategies to improve efficiency and reduce costs.
- Resolved conflicts and addressed issues promptly to maintain a positive work environment.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Recruited, interviewed and selected employees to fill vacant roles.
Claims Intake Representative
Cigna
Miami
08.2018 - 07.2024
- Communicated effectively with clients to gather necessary information for claims processing.
- Reviewed documentation for completeness and compliance with company policies.
- Maintained organized records of all claims submissions and correspondence.
- Utilized customer relationship management software to track interactions and updates on claims.
- Processed payments for approved claims according to established guidelines.
- Adhered strictly to applicable laws, regulations and organizational policies governing privacy of confidential information.
- Gathered all necessary documentation from customers to initiate a claim.
- Analyzed customer complaints related to the claims process and escalated appropriately when required.
- Handled billing related activities focused on medical specialties.
- Organized information by using spreadsheets, databases or word processing applications.
- Assisted in the development and updating of claims policies and procedures to improve efficiency.
Spa Manager
European Wax Center
Pearland
08.2010 - 2020
- Managed daily operations of the spa, ensuring a welcoming environment.
- Trained and supervised staff on best practices and customer service standards.
- Implemented scheduling systems to optimize staff coverage and client appointments.
- Oversaw inventory management, ordering supplies as needed for services offered.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Actively recruited and trained qualified professionals for all spa positions.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
- Increased profits by providing excellent customer service and properly training employees.
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
- Documented client records and information.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
Education
High School Diploma -
Ross Shaw Sterling
Houston, TX06-2000
Skills
- Team building
- Employee training
- Inventory management
- Operational strategy
- Vendor negotiation
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Written communication
- Analytical skills
- Customer service
- Excellent communication
- Problem-solving abilities
- Active listening
- Marketing
- Time management
Timeline
Operations Supervisor
Waxx Daat
11.2020 - Current
Claims Intake Representative
Cigna
08.2018 - 07.2024
Spa Manager
European Wax Center
08.2010 - 2020
High School Diploma -
Ross Shaw Sterling