Kiandra Carter
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
4
4
years of professional experience
Work History
Team Lead
Panera Bread
06.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Health Insurance Agent
Maximus Call Center
04.2022 - 10.2022
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Customer Service Representative
Comcast, Xfinity
03.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate Degree in Nursing -
ECPI University
Richmond, VA03.2025
High School Diploma -
Franklin Military Academy
Richmond, VA06.2020
Skills
- (Skills, Abilities, Knowledge)
- Strong work values willing to learn and grow
- Personal People skills
- Workplace readiness skills
- Communication skills
- Workplace Safety
- Flexible Schedule
- Analytical Thinking
- Client Service
- Quality Control
- Cash Handling
- Conflict Resolution
Timeline
Health Insurance Agent
Maximus Call Center
04.2022 - 10.2022
Customer Service Representative
Comcast, Xfinity
03.2021 - 02.2022
Team Lead
Panera Bread
06.2019 - Current
Associate Degree in Nursing -
ECPI University
High School Diploma -
Franklin Military Academy
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