MARICRUZ AVALOS MONGE
Taylors,SC
Summary
Dynamic Team Lead with a proven track record at Panera Bread, enhancing team performance and fostering a positive work environment. Skilled in bilingual communication and performance improvement, I excel in coaching and mentoring, underpinned by a strong foundation in MS Office. Achieved significant interdepartmental coordination, demonstrating adaptability and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Team Lead
Panera Bread
Greenville, SC
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Coached team members in techniques necessary to complete job tasks
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Worked different stations to provide optimal coverage and meet production goals
- Managed schedules, accepted time off requests and found coverage for short shifts
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
Education
High School Diploma -
Wade Hampton High School
Greenville, SC05.2014
Skills
- Bilingual (English and Spanish)
- Computer Proficiency
- Customer Focus
- Conflict Resolution
- Coaching and Mentoring
- Money handling abilities
- Performance monitoring
- Complaint Handling
- Performance Improvement
- Payment Processing
- Organization and Planning
- Microsoft Outlook
- MS Office
- Communication skills
- Scheduling
- Follow-up skills
- Adaptability
- Product Knowledge
- Patience
- Microsoft PowerPoint
- Customer Service
- Prioritization
- Problem-solving abilities
- Staff Training
- Active Listening
- Critical Thinking
- Technical Support
- Product Sales
Languages
Spanish, Native or Bilingual
Timeline
Team Lead
Panera Bread
08.2023 - Current
High School Diploma -
Wade Hampton High School