Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kiandra George

Shreveport,Louisiana

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Buisness Owner / Manager delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. I'm Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Hilton Garden Inn Hotel
Shreveport, LA
09.2022 - Current
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Responded quickly to customer complaints or special requests in a professional manner.

Managing Director

Kiandra Kleaning Services
Shreveport, LA
06.2021 - Current
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the company.
  • Created strategies for increasing revenue streams by leveraging existing customer relationships.
  • Cultivated strong relationships with customers through periodic meetings and follow-ups.
  • Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Executive/Assistant Manager of Housekeeping

Hilton Garden Inn Hotel
Shreveport, LA
09.2015 - Current
  • Assisted in the interviewing, hiring and training of new housekeeping staff.
  • Supervised daily operations of housekeeping department to ensure compliance with standards.
  • Inspected guest rooms and public areas to ensure cleanliness standards were met.

Dispatch Supervisor

Margaritaville Casino
Bossier City, LA
01.2013 - 12.2014
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.

Housekeeping Room Attendant

Courtyard by Marriott
Shreveport, LA
01.2008 - 02.2012
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Provided guests with information on hotel services and room features.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.

Education

High School Diploma -

Booker T Washington
Shreveport, LA
05-2004

Skills

  • Staff Leadership
  • Food safety knowledge
  • Reliability and punctuality
  • Adaptability under pressure
  • Employee Training
  • Team building
  • Quality Assurance
  • Decision-Making
  • Performance Improvement
  • Goal Setting
  • Reliability
  • Time Management
  • Organizational Skills
  • Problem-solving abilities

Accomplishments

I've achieved to awards this year 2024 recognizing my leadership roll in hospatality.

Certification

I received my business License in June of 2021

Timeline

Food and Beverage Attendant

Hilton Garden Inn Hotel
09.2022 - Current

Managing Director

Kiandra Kleaning Services
06.2021 - Current

Executive/Assistant Manager of Housekeeping

Hilton Garden Inn Hotel
09.2015 - Current

Dispatch Supervisor

Margaritaville Casino
01.2013 - 12.2014

Housekeeping Room Attendant

Courtyard by Marriott
01.2008 - 02.2012

High School Diploma -

Booker T Washington

Similar Profiles

CREATE PROFILE
Kiandra George