Kiandra Pitts
Birmingham,AL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Perkins Realty
Alabaster, AL
07.2022 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
Receptionist
Munster Cutz
Birmingham, AL
10.2021 - 08.2022
- Greeted visitors and provided them with assistance.
- Monitored supplies and placed orders when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Associate
Academy Sports and Outdoors
Hoover, AL
02.2014 - 09.2018
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Provided product recommendations based on customer needs.
- Performed additional duties as assigned by management team.
- Greeted customers and identified their needs.
- Followed-up with customers after purchase to ensure satisfaction.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Maintained knowledge of current sales promotions and new product releases.
- Answered phone calls from customers promptly and courteously.
- Addressed customer questions and concerns regarding products and services.
Education
Associate of Science - Surgical Technology
Virginia College - Birmingham
Birmingham, AL06-2018
Skills
- Product Knowledge
- Data Entry
- Account updating
- Appointment Scheduling
- Consultative Sales
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
- Courteous demeanor
- Customer Service
- Administrative Support
Timeline
Customer Service Representative
Perkins Realty
07.2022 - Current
Receptionist
Munster Cutz
10.2021 - 08.2022
Customer Service Associate
Academy Sports and Outdoors
02.2014 - 09.2018
Associate of Science - Surgical Technology
Virginia College - Birmingham
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