Kiandre Harris
Owings Mills,MD
Summary
Detail-oriented professional with a diverse background in client services, and housing coordination. Proven track record in streamlining managing client information with precision. Experienced in supervising staff, coordinating maintenance, and facilitating smooth transitions for residents. Adept at supporting teams with maintaining systems, and ensuring compliance with quality standards. Demonstrated ability to foster positive client interactions and handle complex issues with professionalism. Strong skills in communication, and operational efficiency contribute to enhanced productivity and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Facilitator, House Manager
Beacon of Hope
Baltimore, MD
10.2024 - 07.2025
- Facilitated group discussions to enhance participant engagement and collaboration.
- Developed and implemented tailored programs addressing diverse community needs.
- Evaluated participant feedback to refine program effectiveness and deliver quality outcomes.
- Coordinated scheduling and logistics for workshops, ensuring smooth operations.
House Manager
Kee’s Open Doors
05.2023 - 11.2024
- Oversaw daily operations to ensure efficient household management and resident satisfaction.
- Developed and implemented care plans tailored to individual resident needs and preferences.
- Coordinated schedules for staff, ensuring adequate coverage for all shifts and activities.
- Mentored junior staff, providing guidance on best practices in caregiving and household management.
Change agent
Man-Up
12.2023 - 10.2024
- Coordinated and managed scheduling for multiple team members, ensuring timely appointments and efficient use of resources.
- Provide prompt and accurate responses to client inquiries and calls as needed.
- Executed confirmation calls to clients and addressed any potential issues or changes.
- Monitored and responded to messages, prioritizing urgent communications and ensuring timely follow-ups.
- Organized and maintained physical and digital filing systems, ensuring accurate and secure documentation of client information.
- Entered and updated client information in the system, ensuring comprehensive and accurate records for effective service delivery.
- Actively participated in team meetings, contributing to discussions and strategies to enhance office operations and client satisfaction.
- Fostered a warm and welcoming environment for clients and staff, promoting a positive and supportive atmosphere.
- Adhered to quality assurance guidelines and ethical standards, ensuring compliance and upholding the organization’s reputation.
- Performed additional duties as assigned, demonstrating flexibility and commitment to supporting company needs.
- Key Achievements:
- Enhanced client satisfaction by delivering personalized care and attentive support, improving overall quality of life.
- Successfully managed complex care routines and transportation logistics, ensuring clients received timely and effective assistance.
Maintenance Supervisor
Icarre foundation
Baltimore, MD
11.2022 - 09.2024
- Supervised maintenance staff to ensure housing units met safety and quality standards before resident occupancy.
- Prepared and distributed keys and housing assignment folders to new occupants, ensuring a smooth transition into their new homes.
- Assisted individuals in identifying their housing needs and matched them with suitable resources and available housing options.
- Facilitated the readiness of new homes by managing move-in logistics and addressing any pre-occupancy issues.
- Key Achievements:
- Streamlined the housing assignment process, resulting in a more efficient transition for residents and improved overall satisfaction.
- Implemented a system for tracking maintenance requests that reduced response time and enhanced the quality of housing services.
PrP Coordinator
New Rest Behavioral Health
02.2022 - 05.2023
- Coordinated patient intake processes to enhance operational efficiency and streamline information flow.
- Developed training materials for staff, improving onboarding experience and retention of key information.
- Implemented new scheduling system, optimizing appointment management for enhanced patient access.
- Collaborated with clinical teams to ensure compliance with regulatory standards and best practices in care delivery.
Warehouse worker
Giant
Jessup, MD
06.2022 - 12.2022
- Completes shipments by processing and loading orders.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
- Completes deliveries by driving trucks or vans to and from vendors.
- Maintains truck or van by completing preventive maintenance requirements and arranging for repairs.
- Enforces inventory controls by collecting stock location orders and printing requests.
- Provides quality service by following organization standards.
- Preserves a safe and clean work environment by keeping shelves, pallet area, and workstations neat.
- Promotes clean shipping supply area by complying with procedures, rules, and regulations.
- Completes reports by entering required information.
- Contributes to team effort by accomplishing related results as needed.
- Key Achievements:
- Achieving significant cost reductions and process optimization resulting in improved productivity.
Warehouse associate
Second Chance
Baltimore, MD
06.2022 - 11.2022
- Inventory and Spoilage Management.
- Manage stock receivables and inventory, including tracking shelf life.
- Receiving Inventory. Unload inventory from trucks and onto warehouse shelves.
- Batching and Preparing Orders. Identify incoming orders, pick, pack and organize them into batches.
- Order Staging and Handoff. Assist the order pick-up process by handing off orders to drivers.
- Warehouse Organization. Clean, organize, and maintain operational standards in the warehouse.
- Delight Customers. Ensure that all substitutions are approved by the customer, and the correct orders are sent to the right customers on time.
- Key Achievements:
- Prioritizing our Customers, Thinking Differently, Moving deliberately and quickly, Doing more with less, Respecting one another, Taking initiative and delivering
Education
High school Diploma - undefined
Skills
- Calendar Management
- Scheduling Appointments
- Client Relationship Management
- Filing Systems Maintenance
- Office Equipment Operation
- Administrative Support
- Customer Service
- Client Onboarding
- Task Prioritization
- Travel Arrangements
- Inventory Management
- Office Supplies Management
- Workflow Optimization
- Communication Skills
- Event Coordination
- Team Collaboration
- MS Office Proficiency
Certification
- CPR/First Aid
- Driver's License
CORE COMPETENCIES
- Knowledgeable in coordinating with maintenance staff to address and resolve facility issues promptly.
- Strong ability to facilitate smooth transitions for clients, from intake to service delivery and follow-ups.
- Competent in conducting thorough documentation and reporting, ensuring comprehensive and up-to-date records.
- Effective in coordinating and supervising staff to ensure adherence to safety and quality standards.
- Experienced in managing client interactions and providing support to enhance satisfaction and service quality.
Timeline
Group Facilitator, House Manager
Beacon of Hope
10.2024 - 07.2025
Change agent
Man-Up
12.2023 - 10.2024
House Manager
Kee’s Open Doors
05.2023 - 11.2024
Maintenance Supervisor
Icarre foundation
11.2022 - 09.2024
Warehouse worker
Giant
06.2022 - 12.2022
Warehouse associate
Second Chance
06.2022 - 11.2022
PrP Coordinator
New Rest Behavioral Health
02.2022 - 05.2023