Hi, I’m
KIANEYSHKA LOZADA CASADO
Summary
Over 6+ years of experience in Hospitality and Culinary Arts focused in customer service for a Culinary Arts and Hospitality school located in Puerto Rico. Over 2+ years being a hardworking Advocate working diligently with multiple line of business around the insurance business on behalf of members around the country to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Support day-to-day members policies with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
4
years of professional experience
2
Languages
Work History
Alorica
Bilingual Members Advocate
01.2023 - Current
Job overview
- Maintain members insurance accounts and record information updated accurately with bilingual customer support, been able to assist member with medical terminology and policies related to their needs while overseeing customer financial accounts and process customer adjustments managing incoming calls and customer service inquires such as PCP change, claims, transportation, schedule appointments and submit grievances while educating member on the more up to date information regarding their benefits.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Conducted pre-screening activities to determine eligibility for supportive services.
Maximus CCO
Bilingual Customer service Representative
01.2022 - 01.2023
Job overview
- Maintain customer accounts and record information updated accurately with bilingual customer support, oversee customer financial accounts and process customer adjustments managing incoming calls and customer service inquires while assisting prospect member understanding multiple insurance policies that better fulfill their needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
PANDA EXPRESS
ASSISTANT MANAGER
01.2020 - 01.2023
Job overview
- Efficiency and capacity in handling collections and orders
- Cashier with extensive experience in cash handling and customer service
- Capable and efficient in the elaboration and control of inventory
- High knowledge in problem solving.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
LGC ASSOCIATES
BANQUET SERVER
01.2020 - 01.2020
Job overview
- Efficient, courteous and customer-oriented banquet server with extensive experience in the catering and hospitality industries
- Attentive and energetic, able to provide exemplary service and ensure a welcoming atmosphere for guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Vocational William Rivera BetancourtSan Isidro, PR
Associates in Culinary Arts and Hospitality
01.2018
Skills
- Problem Solving
- Critical thinking
- Flexibility
- Teamwork
- Creativity
- Organization
- Emotional Intelligent
- Bilingual
- Energetic
- Sympathetic
- Multitask
- Interpersonal Skills
- Community Advocacy
- Discovery and Document Review
- Filling Appeals
- Case Management
- Clinical Documentation
- Computer Proficiency
- Multitasking and Organization
- Transcription of medical notes
- HIPAA Compliance
- Outpatient Procedures
- Patient Care
- Documentation Review
- Appointment management
- Patient Referral
- Data Entry
- Patient Registration
- Compassionate Care
- Appointment Coordination
- Medical Terminology
- Understanding of medical ethics
Languages
Spanish
Native or Bilingual
English
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Members Advocate
Alorica
01.2023 - Current
Bilingual Customer service Representative
Maximus CCO
01.2022 - 01.2023
ASSISTANT MANAGER
PANDA EXPRESS
01.2020 - 01.2023
BANQUET SERVER
LGC ASSOCIATES
01.2020 - 01.2020
Vocational William Rivera Betancourt
Associates in Culinary Arts and Hospitality
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