Kiani N. Ellis
Fredericksburg,VA
Summary
Results-oriented professional with a proven track record in enhancing customer satisfaction through effective floor management and team collaboration. Skilled at resolving conflicts, mentoring colleagues, and implementing merchandising strategies that drive sales and improve productivity.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Macys
Fredericksburg, VA
07.2024 - Current
- Enhanced customer satisfaction by efficiently managing floor operations and responding to concerns.
- Increased sales via effective merchandising strategies and careful product placement.
- Resolved staff conflicts to promote a productive work environment.
- Facilitated new hire onboarding to enhance understanding of company policies and job roles.
- Promoted company values by serving as a role model for colleagues.
Sales Associate
Macys
Fredericksburg, VA
05.2023 - 06.2024
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise, encouraging customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Guided customers to locate desired products, enhancing their shopping experience. and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Processed returns, exchanges, and refunds in line with store policy to ensure customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Trainer
McDonald's
06.2020 - 11.2023
- Trained employees in customer service, food safety, and performance standards to enhance team effectiveness.
- Instructed new team members on procedures across operations to ensure consistent service delivery.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees in food safety and customer service to elevate team performance.
Education
H.S. DIPLOMA - 12TH GRADE
COURTLAND HIGH SCHOOL
05-2022
Skills
- Point of sale operation
- Sales strategy development
- Customer satisfaction
- Staff management
- Team leadership
- Dispute resolution
- Attention to detail
- Detail orientation
- Organizational skills
- Initiative
- Ability to work under minimal supervision
- Communication skills
- Teamwork
- Relationship development
- Computer skills
Timeline
Floor Supervisor
Macys
07.2024 - Current
Sales Associate
Macys
05.2023 - 06.2024
Crew Trainer
McDonald's
06.2020 - 11.2023
H.S. DIPLOMA - 12TH GRADE
COURTLAND HIGH SCHOOL