Kiani Velez
Ventura,CA
Summary
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Foodrunner
Woodranch
02.2022 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Provided exceptional customer service by attentively listening to guests concerns and addressing them accordingly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Takekout
Woodranch
04.2021 - 02.2022
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Carried out orders to guests vehicles.
- Packed takeout orders in a timely manner ensuring guests needs were met.
Drive-Thru Cashier
El Pollo Loco
09.2020 - 06.2021
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Resolved problems with orders quickly and offered refund or replacement.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
Education
Associate of Arts - General Studies
Ventura College
Ventura, CA06-2025
High School Diploma -
Buena High
Ventura, CA06-2022
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Customer service
- Effective multitasking
- Sense of urgency
- Problem-solving
- Cash handling
- Restaurant etiquette
- Safe food handling
Certification
- Workplace Harassment Prevention Certificate – U.S. Equal Employment Opportunity Commission or Similar Organizations.
- ServSafe Alcohol - National Restaurant Association.
- Food Handler Certification - American National Standards Institute (ANSI).
Timeline
Foodrunner
Woodranch
02.2022 - Current
Takekout
Woodranch
04.2021 - 02.2022
Drive-Thru Cashier
El Pollo Loco
09.2020 - 06.2021
Associate of Arts - General Studies
Ventura College
High School Diploma -
Buena High
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