Kianna Butler
Aurora,CO
Summary
Energetically leveraged analytical problem-solving and effective communication skills at Master Finance, achieving over 85% in all call center metrics. Demonstrated resilience under pressure across diverse roles, from Shipt Shopper to Financial Services Representative, enhancing customer satisfaction and operational efficiency. Excelled in financial management and empathetic client interactions, driving sales and fostering strong relationships.
Overview
14
14
years of professional experience
Work History
Shipt Shopper
Shipt
Denver, CO
11.2023 - Current
- Shopped for and delivered groceries and essentials to Shipt members within specified time frames.
Mail Sorter
USPS mail innovations/ Swipe Jobs
Aurora, CO
07.2023 - 02.2024
- Collected outgoing mail and packages for mail service and courier pick-up.
Deli Clerk
King Soopers
Denver, CO
01.2022 - 01.2023
- Prepared customer food orders accurately using deli equipment.
Financial Services Representative
Master Finance
North Kansas City, MO
01.2019 - 01.2021
- Built and maintained strong client relationships through exceptional service and communication.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
Macy's Associate/ Logistics
Macy's
North Kansas City, MO
01.2018 - 01.2019
- Supported operational activities to drive sales, profit, and customer service by efficiently receiving, packing, shipping, and picking merchandise, as well as processing returns and in-store pickup orders.
Family Manager
My Family
North Kansas City, MO
01.2016 - 01.2018
- Organized multiple events effectively.
- Managed financial records effectively.
- Scheduled appointments efficiently.
Customer Service Representative
CVS Health
Lees Summit, MO
01.2014 - 01.2016
- Provided information on medication coverage and mail order prescriptions during high volume call periods.
- Applied adept communication skills and knowledge delivering solutions for simplified health care processes.
- Consistently achieved above 85% across all evaluated call center performance measures.
Third Party Collector
Convergys Inbound Call Center
Olathe, KS
01.2011 - 01.2014
- Arranged payment plans via telephone discussions with clients.
- Utilized multiple payment methods for effective transaction processing.
- Documented every customer interaction and the results in detail.
Education
High School Diploma -
Grandview High School
Grandview, MO05-2009
Skills
- World-class customer service
- Troubleshooting / Problem solving
- Up-Selling Expertise
- Customer order fulfillment
- Call center operations
- Technical/user support
- Complaint handling
- Reports and documentation
Timeline
Shipt Shopper
Shipt
11.2023 - Current
Mail Sorter
USPS mail innovations/ Swipe Jobs
07.2023 - 02.2024
Deli Clerk
King Soopers
01.2022 - 01.2023
Financial Services Representative
Master Finance
01.2019 - 01.2021
Macy's Associate/ Logistics
Macy's
01.2018 - 01.2019
Family Manager
My Family
01.2016 - 01.2018
Customer Service Representative
CVS Health
01.2014 - 01.2016
Third Party Collector
Convergys Inbound Call Center
01.2011 - 01.2014
High School Diploma -
Grandview High School
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