Jennifer Duraccio
Macomb,MI
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Shipt Shopper
Contract Employee
Macomb, MI
10.2016 - Current
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Store Manager
Starbucks
Various, New York And Michigan
02.2000 - 05.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using [Type] training tools.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Education
No Degree - Real Estate
06.2020 - 08.2020
- Coursework in sales, law and fiance
- Receive my certificate to sit for my sales license
No Degree - Health And Applied Science
05.2016 - 06.2017
- Coursework in Biology and Human Structure
- Classes in english, math and sociology
Associate of Applied Business - Business Management
09.1994 - 05.1998
- Majored in business
- Minored in accounting
- Member of Phi Theta Kappa
Skills
Customer Relations
Product and service sales
Multitasking abilities
Analytical skills
Troubleshooting
Team leadership and coaching
Relationship building and management
Personnel development
Excellent customer service skills
Staff training and development
Timeline
NCI - No Degree, Real Estate
06.2020 - 08.2020
Shipt Shopper - Contract Employee
10.2016 - Current
Oakland Community College - No Degree, Health And Applied Science
05.2016 - 06.2017
Store Manager - Starbucks
02.2000 - 05.2016
SUNY Farmingdale - Associate of Applied Business, Business Management
09.1994 - 05.1998