Summary
Overview
Work History
Education
Skills
Timeline

Jennifer Duraccio

Macomb,MI

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

5
5
years of post-secondary education
21
21
years of professional experience

Work History

Shipt Shopper

Contract Employee
Macomb, MI
10.2016 - Current
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.

Store Manager

Starbucks
Various, New York And Michigan
02.2000 - 05.2016
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached sales associates on product knowledge by using [Type] training tools.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Education

No Degree - Real Estate

NCI, Chesterfiel,MI
06.2020 - 08.2020
  • Coursework in sales, law and fiance
  • Receive my certificate to sit for my sales license

No Degree - Health And Applied Science

Oakland Community College, Bloomfield Hills, MI
05.2016 - 06.2017
  • Coursework in Biology and Human Structure
  • Classes in english, math and sociology

Associate of Applied Business - Business Management

SUNY Farmingdale, Farmingdale, NY
09.1994 - 05.1998
  • Majored in business
  • Minored in accounting
  • Member of Phi Theta Kappa

Skills

Customer Relations

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Timeline

NCI - No Degree, Real Estate
06.2020 - 08.2020
Shipt Shopper - Contract Employee
10.2016 - Current
Oakland Community College - No Degree, Health And Applied Science
05.2016 - 06.2017
Store Manager - Starbucks
02.2000 - 05.2016
SUNY Farmingdale - Associate of Applied Business, Business Management
09.1994 - 05.1998

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Jennifer Duraccio