Kianna DeLodge
Tonkawa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Program Director
Tonkawa Tribe Of Oklahoma
12.2019 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
Patient Benefits Coordinator
White Eagle Health Clinic
09.2019 - 12.2019
- Enhanced patient satisfaction by efficiently processing insurance claims and verifying eligibility.
- Streamlined office operations for improved efficiency, maintaining accurate patient records and scheduling appointments.
- Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
- Collaborated with healthcare providers to develop customized care plans, ensuring optimal patient outcomes.
Patient Registration Clerk
White Eagle Health Center
07.2019 - 09.2019
- Improved patient registration process by streamlining data entry and reducing wait times.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Surveillance Officer
7Clans First Council Casino
03.2018 - 07.2019
- Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Collaborated with the security team, ensuring smooth communication and swift action in emergencies.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
Players' Club Representative
Tonkawa Casino & Hotel
08.2017 - 02.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Players' Club Representative
Prairie Band Casino & Resort
04.2017 - 07.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Security Officer
Hollywood Casino At Kansas Speedway
11.2016 - 02.2017
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Players' Club Representative
Tonkawa Casino & Hotel
05.2016 - 08.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Security Officer
Tonkawa Indian Casino
05.2014 - 08.2015
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
Bachelor of Science - Criminal Justice
Northwestern Oklahoma State University
Alva, OK05.2021
Associate of Science - Criminal Justice
Northern Oklahoma College
Tonkawa, OK05.2019
High School Diploma -
Tonkawa High School
Tonkawa, OK05.2014
Skills
- Customer Service Experience
- Administration Knowledge
- Advanced Knowledge of Technology
- Financial Management
- Program Leadership
- Program Operations
References
References available upon request.
Timeline
Program Director
Tonkawa Tribe Of Oklahoma
12.2019 - Current
Patient Benefits Coordinator
White Eagle Health Clinic
09.2019 - 12.2019
Patient Registration Clerk
White Eagle Health Center
07.2019 - 09.2019
Surveillance Officer
7Clans First Council Casino
03.2018 - 07.2019
Players' Club Representative
Tonkawa Casino & Hotel
08.2017 - 02.2018
Players' Club Representative
Prairie Band Casino & Resort
04.2017 - 07.2017
Security Officer
Hollywood Casino At Kansas Speedway
11.2016 - 02.2017
Players' Club Representative
Tonkawa Casino & Hotel
05.2016 - 08.2016
Security Officer
Tonkawa Indian Casino
05.2014 - 08.2015
Bachelor of Science - Criminal Justice
Northwestern Oklahoma State University
Associate of Science - Criminal Justice
Northern Oklahoma College
High School Diploma -
Tonkawa High School
Similar Profiles
La Donna DavillaLa Donna Davilla
Assistant Office Manager at Kiowa Tribe of Oklahoma -Assistant Office Manager at Kiowa Tribe of Oklahoma -
Lisa StovallLisa Stovall
Accounting Assistant at Peoria Tribe of Indians of OklahomaAccounting Assistant at Peoria Tribe of Indians of Oklahoma
Renee MitchellRenee Mitchell
Executive Director of Housing at Eastern Shawnee Tribe Of OklahomaExecutive Director of Housing at Eastern Shawnee Tribe Of Oklahoma
Raeana JettRaeana Jett
Certified Nursing Assistant at MAS Medical StaffingCertified Nursing Assistant at MAS Medical Staffing
Lacey McNett, APRNLacey McNett, APRN
Pediatric Nurse Practitioner at Northern Oklahoma Pediatric ClinicPediatric Nurse Practitioner at Northern Oklahoma Pediatric Clinic