Summary
Overview
Work History
Education
Skills
References
Timeline
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Kianna Diaz

Tampa

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience

Work History

Cahier/Food Runner/Trainer

4 rivers smokehouse
Tampa
03.2022 - 04.2025
  • Provided exceptional customer service while taking orders and handling meats and sides.
  • Maintained cleanliness and organization in work area throughout shift operations.
  • Stocked restaurant supplies to ensure efficient service delivery.
  • Demonstrated strong multitasking abilities during high-volume periods.
  • Operated dishwasher to maintain hygiene standards and workflow efficiency.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Assisted in training new staff members on restaurant operations and procedures.

Cashier/Stocker

I love sugar
daytona beach
04.2022 - 10.2022
  • Stocked candy displays to ensure product availability.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated cash register efficiently during peak hours.
  • Maintained positive attitude to enhance customer experience.
  • Organized stock systematically for easy access.
  • Ensured cleanliness of workspace and product areas.
  • Personalized service to elevate customer satisfaction levels.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Drive-Thru Cashier

McDonald's
Winter Springs
09.2021 - 03.2022
  • Greeted customers with professionalism and warmth.
  • Took accurate food orders to ensure customer satisfaction.
  • Maintained restaurant cleanliness for a welcoming environment.
  • Ensured all items were well stocked to meet demand.
  • Processed transactions as cashier, handling cash accurately.
  • Managed drive-thru operations efficiently to minimize wait times.
  • Completed additional tasks as assigned to support team objectives.
  • Prepared food items according to company standards for quality and presentation.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Education

Diploma -

University Heights High School
701 St Ann's Ave, Bronx, NY 10455
01.2021

Skills

  • Customer service excellence
  • Effective communication
  • Conflict resolution strategies
  • Team collaboration
  • Independent work ethic
  • Team building
  • Employee training
  • POS systems use

References

813-857-4139

Timeline

Cashier/Stocker

I love sugar
04.2022 - 10.2022

Cahier/Food Runner/Trainer

4 rivers smokehouse
03.2022 - 04.2025

Drive-Thru Cashier

McDonald's
09.2021 - 03.2022

Diploma -

University Heights High School

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Kianna Diaz