Kianna Gasca
Shift Leader
Spring Branch,Texas
Summary
Hardworking loyal Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity and striving for the highest goals. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
04.2021 - Current
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Observed packing operations to verify conformance to specifications.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04.2022
Skills
- Creative Problem-Solving
- Team Leadership
- Staff education and training
- Customer service focus
- Positive Attitude
- Sales and Upselling
- Excellent Communication
- Professional Appearance
- Team Supervision
- Cash Handling
Accomplishments
Among my accomplishments are training my team members and motivating them to achieve exceptional results. One of my proudest accomplishments in my career was working a shift where the CEO of our company, Andrew Cherng visited my store. I was able to provide an excellent customer experience, which impressed Mr. Cherng. I also managed my team well, ensuring that everyone had the necessary support to achieve management standards during the period of the visit. Mr Cherng and his team were very pleased with the results and thanked my team and I for the hard work and energy displayed.
Certification
Food safety manager certification.
Timeline
Shift Leader
Panda Express
04.2021 - Current
High School Diploma -
Penn Foster Career School
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