Kianna Hobbs-Dye

• Perform and assist in operation and maintenance of outdoor recreational facilities and equipment.

• Test skiing and boating equipment for safe operation; demonstrate equipment and technique of various outdoor activities; inspect outdoor recreation facilities and equipment for security and general conditions; and schedule boat and other outdoor recreation equipment and areas for use.

• Issue and receive equipment loans and rentals.

• Verify customer and guest eligibility. Operate cash register.

• Sell new and used items. Sets up displays.

• Provide customers with pertinent information about outdoor recreation programs including off base recreation opportunities.

• Perform basic maintenance and repairs on bicycles, skis, lawn and garden equipment and other recreational equipment.

• Directly assists the supervisors/captain on duty in the management of all administrative and supportive program functions. By performing clerical and office/organizational tasks within a given time frame.

• Quickly rose to the challenge of program matter expert for guest relations. Including, but not limited to, handling bookings, addressing inquiries, and resolving issues to maintain positive experience.

• Facilitated corporate communications and contributed to marketing strategies to boost sales and brand recognition.

• Served as the primary point of contact for guest interactions, ensuring high levels of satisfaction through attentive service.

• Created itineraries coordinated with guest interests and equipment available.

• Well trained in navigating systems and functions to maximize comfort, safety, and security of all passengers. Providing a safe and memorable on-board experience on every flight.

• Address and answer customers' questions and provide first-rate guidance and instruction, when necessary. Particularly to individuals needing special assistance such as: unaccompanied minors, individuals with special needs, and the elderly.

• Created and served a variety of beverages both non-alcoholic and alcoholic. Served first class meals and cabin snacks.

• Delivered a professional, friendly, and engaging service to all customers and guests. In doing so, driving the store’s primary objectives.

• Strictly comply with all health and safety procedures and protocols to provide customers with a pleasant dining experience.

• Problem solve any guest complaints quickly and efficiently when needed.

• Develop and maintain positive working relationships with colleagues, collaborating productively with managers and wait staff.

• On shift key holder. Responsible for building security, cash deposit security, and all safety measures in place for the restaurant.

• Strung mainline 20" Steel.

• Operated excavator, loader, forklift, dozer, and trencher.

• Recorded ground and pipe measurements.

• Cleared ground for operation and reset land once completed.

• Counted line and yard inventory to ensure no over spending.

• Cleaned both homes and businesses.

• Delivered quality customer service by understanding each individuals cleaning needs and meeting their standards with perfection.

• Disinfected areas from the floor to the ceiling, reaching all surface areas.

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

• Meticulously managed the checking of customers’ IDs upon entering the restaurant and kept an eye on customers consuming alcohol.

• Regulated and optimized the distribution of safe portions of alcoholic beverages, displaying in-depth knowledge of mixology.

•Prevented any escalating situations amidst the restaurant brought by exemplary customer service and social perceptiveness.

• Worked long hour shifts, efficiently enforcing policies regarding alcohol consumption and time checking.

• Organized and hosted several banquets/celebratory meals. Including ALS graduations, retirement ceremonies, base wide airshows. All ranging from 50 to 200+ members.

• Operated and accurately monitored the cash register and submitted sales deposits to the employer every shift.

• Managed financial and resale inventory of the bar. Including but not limited to; cash, tips, beer, and alcohol supplies etc.

• Provided food and beverages to military members and their families during annual family days.

• Created youth friendly activity areas filled with ventures and games to assist event operation.

• Created events and daily drink specials to increase guest interest and promote sales.

• Maintain Material Safety Data Sheets (MSDS) sheets for chemicals used to clean and sanitize storage tanks and distribution facilities throughout Wyoming.

• Manage fire and emergency responders safety equipment and paperwork for 100 employees at four locations.

• Responsible for the inventory management of products necessary to the refinement of diesel and aviation fuel and distribution systems.