KIANNA JAMES
New Horizons Credit Union
Mobile,USA
7
years of professional experience
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Work History
Teller
1 Year 8 Months- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Verified customers’ identification to ensure compliance with laws and regulations.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Delivered exceptional service to customers in person or over telephone.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Built and maintained client relationships through quality, personalized interactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Assisted customers in opening new accounts and completing required paperwork.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained the features of various banking products available to customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Explained account information to customers in detail as needed.
- Processed transactions accurately, ensuring compliance with financial regulations and guidelines.
- Assisted members with account inquiries, resolving issues efficiently to enhance customer satisfaction.
- Managed cash drawer operations, maintaining accurate records and balancing daily transactions.
- Trained new tellers on operational procedures and customer service standards, fostering team development.
Personal Shopper
1 Year 6 Months- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Responded promptly to customer inquiries via phone calls or emails.
- Assisted customers in selecting items that met their individual needs and preferences.
- Utilized social media and digital platforms to research and connect with potential clients and brands.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Secured and stored items until customer pickup.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
Sales Associate
1 Year 3 Months- Process transactions on register, balance cash drawer, stock merchandise, create display, data entry, meet sales goals, operate scanner, copier, computer, and fax, answer telephone/inquiries, process on-line sales, assist customers with product selection, suggest items to add on to purchase.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
Assistant Manager/Store Manager
4 Years- Create schedules for employees, process transactions on register, balance cash drawers, make company bank deposits, check reports for overages and shortages, train new team members, coached current employees, build team, implement discipline, resolve complaints, achieve company sales goals, conduct team meetings, operate computer, scanner, fax machine, operate calculator/adding machine, answer telephone/inquiries, interpret/apply policies, Create/Manage Spread Sheets, Effective written and verbal communication skills.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
High School
Associate Degree
2 years
Skills
Customer service
Cross-selling products
Record keeping
Data entry
Banking products
Effective communication
Problem solving
Attention to detail
Financial record keeping
Team Builder
Effective Communications
Train Employees
Data Entry
Balance Cash Drawer
Interpret Policy
Resolve Complaints
Self-Manage
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Ledger and balance sheet entry
Account updating
Savvy relationship-builder
Loans
Fraud detection
Timeline
Teller
New Horizons Credit Union
09.2024 - 05.2026Read More
Personal Shopper
Wal-Mart
03.2023 - 09.2024Read More
Sales Associate
Bath and Body Works
02.2023 - 05.2024Read More
Assistant Manager/Store Manager
Cato Fashions
01.2019 - 01.2023Read More
Bishop State Community College
Associate Degree
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Mountain View High School
High School
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