KIANNA JOHANNE MONTGOMERY
Louisville ,Kentucky
Summary
Spontaneous Team Leader offering 5 years in experience (As a manager) taking charge of various restaurant operations and motivating staff to provide excellent service to customers. I consider myself to be: communicative, reliable & nurturing, committed to encourage exceptional food and customer service and creating positive, productive working environment through mentoring and training.
Overview
6
6
years of professional experience
Work History
Fast Food Manager
McDonald's
Louisville, KY
10.2021 - 01.2026
- Conversed with guests informally to obtain feedback on overall customer satisfaction.
- Responded to guest concerns and complaints to achieve positive resolution.
- Engage with crew positively, respectfully and with care.
- Inspected restaurant equipment and identified maintenance issues.
- Trained new employees on food safety, customer service, and cash handling guidelines.
- Ensured compliance with local health department regulations by maintaining clean environment at all times.
- Counted cash and receipts and completed bank deposits.
Picker and Packer
FedEx
Louisville, KY
02.2025 - 07.2025
- Operated warehouse equipment to efficiently pick and sort packages for outbound shipments.
- Trained new employees on safety protocols, operational procedures, and best practices in picking techniques.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
DM Manager
Dairy Queen Grill & Chill
Louisville, KY
05.2024 - 01.2025
- Led team initiatives to enhance operational efficiency and improve customer satisfaction.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Analyzed sales data to identify trends, implementing strategies that boosted revenue growth.
- Coordinated inventory management processes, ensuring optimal stock levels and reducing waste.
Crew Member
McDonald's
Louisville, KY
10.2019 - 10.2021
- Operated kitchen equipment and maintained food safety standards consistently.
- Assisted in training new crew members on operational procedures and customer care.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Delivered exceptional customer service in high-volume environment.
Education
Diploma - undefined
Jeffersonville High School
Jeffersonville, Indiana06.2021
Skills
- Complaint resolution
- Customer Engagement
- Staff Training and Development
- Financial Management
- Food Preparation
- Quality Control
- Time Management
- Health and Safety Regulations
- Waste Reduction
- Leadership Abilities
Timeline
Picker and Packer
FedEx
02.2025 - 07.2025
DM Manager
Dairy Queen Grill & Chill
05.2024 - 01.2025
Fast Food Manager
McDonald's
10.2021 - 01.2026
Crew Member
McDonald's
10.2019 - 10.2021
Diploma - undefined
Jeffersonville High School