Summary
Overview
Work History
Education
Skills
ADDITIONAL LANGUAGES
Timeline
Generic

KIANNA L SANCHEZ

Phoenix,USA

Summary

Dedicated and adaptable with a strong ability to work effectively within team environments, eager to apply collaborative skills and a passion for continuous learning to succeed in dynamic industries. Proven ability to contribute positively to team projects, prioritize tasks, and maintain high standards of service and efficiency. Seeking opportunities to grow professionally, acquire new skills, and take on greater responsibilities. Committed to driving operational success and delivering exceptional customer experiences while gaining expertise across different areas. Motivated to contribute to organizational goals and make a lasting impact in a fast-paced, customer-focused setting.

Overview

2
2
years of professional experience

Work History

Lancôme Beauty Advisor

Macy's
01.2025 - 08.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Seasonal Worker

Macy's
11.2024 - 01.2025
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.

Server

Olive Garden Restaurant
08.2024 - 11.2024
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
  • Monitored tables, offering add-ons and checking on guest satisfaction.
  • Transported food products, cleaned tables and counters, and stocked dining room supplies.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Enrique’s Cuisine
03.2023 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Bachelor of Science - Criminology And Criminal Justice

Arizona State University
Glendale, AZ
05-2028

High School Diploma -

Instituto Sonora
Mexico
06-2024

Skills

  • PROBLEM-SOLVING ABILITIES
  • RETAIL EXPERIENCE
  • PROFESSIONALISM
  • PAYMENT PROCESSING
  • HYGIENE PRACTICES
  • PRICE MEMORIZATION
  • UPSELLING STRATEGIES
  • RELATIONSHIP BUILDING
  • SALES CLOSING
  • MAKEUP APPLICATION
  • CLEAR COMMUNICATION
  • TEAM COLLABORATION

ADDITIONAL LANGUAGES

Spanish - Fluent

Timeline

Lancôme Beauty Advisor

Macy's
01.2025 - 08.2025

Seasonal Worker

Macy's
11.2024 - 01.2025

Server

Olive Garden Restaurant
08.2024 - 11.2024

Server

Enrique’s Cuisine
03.2023 - 04.2024

Bachelor of Science - Criminology And Criminal Justice

Arizona State University

High School Diploma -

Instituto Sonora

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