Asana Nuru
Spring Valley,NY
Summary
Dedicated and results-oriented professional with a proven track record of excellence in customer service and operations within the beauty industry. Possessing a strong commitment to delivering exceptional service and fostering positive customer relationships. Experienced in providing personalized beauty consultations, recommending products, and ensuring customer satisfaction. Skilled in multitasking, problem-solving, and working effectively in fast-paced environments. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lancôme Beauty Advisor
Macys Department Store
West Nyack, NY
05.2024 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created a positive shopping experience for each customer through effective communication skills.
- Updated customer records in database software program accurately.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Beauty Advisor/ Operations
Sephora
Nanuet, NY
05.2022 - 11.2023
- As a beauty advisor at Sephora, my responsibilities included providing personalized beauty consultations to customers, recommending products, demonstrating makeup application techniques, and ensuring excellent customer service
- My accomplishments included achieving sales targets, receiving positive feedback from customers, and staying updated on beauty trends
- In operations, I managed inventory, ensured products were stocked and displayed correctly, maintained cleanliness and organization in the store, and assisted with administrative tasks
- My accomplishments included improving efficiency in inventory management, implementing new operational procedures, and contributing to a positive work environment
Beauty Advisor
Ulta
Central Valley, NY
04.2021 - 01.2022
- As a beauty advisor at Ulta Beauty, my responsibilities included providing personalized beauty consultations to customers, recommending products tailored to their needs, and demonstrating makeup application techniques
- Additionally, I assisted in maintaining the visual presentation of the store, ensuring products were stocked and displayed attractively
- My accomplishments included consistently meeting or exceeding sales targets, receiving recognition for exceptional customer service, participating in training programs to expand product knowledge, and contributing ideas to improve the overall customer experience
- Additionally, playing a role in promoting brand loyalty and fostering positive relationships with customers
Call Center Representative
Ray Catena BMW of Westchester
White Plains, NY
01.2020 - 09.2020
- As a call center operator at BMW, my responsibilities included handling inbound customer inquiries, providing assistance with product information, addressing customer concerns or complaints, and scheduling service appointments
- I was also responsible for following up with customers to ensure their satisfaction and documenting interactions in the company's database
- My accomplishments included achieving high customer satisfaction ratings, consistently meeting or exceeding performance targets for call handling metrics such as average handling time and first-call resolution, and receiving positive feedback from customers for my professionalism and problem-solving skills
- Additionally, I contributed to process improvements or training initiatives that enhanced the overall efficiency and effectiveness of the call center operations
Receptionist
Levels Barbershop
Newburgh, NY
06.2017 - 08.2019
- As a barbershop receptionist, my responsibilities include greeting customers, scheduling appointments, managing phone calls and inquiries, handling payments, and maintaining the cleanliness and organization of the reception area
- Additionally, I have assisted with inventory management, product sales, and providing exceptional customer service
- My accomplishments include efficiently managing appointment schedules to minimize wait times for customers, contributing to a positive and welcoming atmosphere in the barbershop, receiving positive feedback from customers for your professionalism and helpfulness, and effectively resolving customer concerns or issues
- Additionally, I have played a role in implementing new systems or procedures to streamline operations and enhance the overall customer experience
Education
Cosmetology -
Capri Cosmetology of Nanuet
Nanuet, NY05.2024
Some College (No Degree) -
Manhattanville College
Purchase, NYSkills
- Retail sales
- Customer service
- Communication skills
- Customer relationship management
- Time management
- Organizational skills
- Computer skills
- Hair styling
- Customer Needs Assessment
- Customer Engagement
- Relationship Building
- Customer Service
- Customer Consultation
- Client Relationship Building
- Demonstration skills
Timeline
Lancôme Beauty Advisor
Macys Department Store
05.2024 - Current
Beauty Advisor/ Operations
Sephora
05.2022 - 11.2023
Beauty Advisor
Ulta
04.2021 - 01.2022
Call Center Representative
Ray Catena BMW of Westchester
01.2020 - 09.2020
Receptionist
Levels Barbershop
06.2017 - 08.2019
Cosmetology -
Capri Cosmetology of Nanuet
Some College (No Degree) -
Manhattanville College