Kianna Nowden
Little Rock,AR
Summary
Dedicated Human Resources Specialist with expertise in onboarding, employee training, and conflict resolution. Committed to enhancing personnel relations and delivering exceptional customer service.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Human Resources Specialist
Northside Hospital Atlanta
Atlanta, GA
01.2026 - Current
- Serve as the first point of contact for employees, visitors, and leadership within the Human Resources department.
- Supported onboarding of new employees by ensuring timely completion of necessary paperwork.
- Complete and verify Form I-9 documentation to ensure compliance with federal employment regulations.
- Coordinated employee training sessions and streamlined scheduling logistics for improved participation.
- Maintained employee records and updated databases for compliance purposes.
- Maintain confidentiality while handling sensitive employee information.
- Provide administrative support to Employee Relations, Talent Acquisition, and HR leadership.
- Track HR service requests and maintain accurate departmental records.
- Provided exceptional customer service in resolving employee inquiries and directing them to appropriate resources.
- Facilitated communication between departments regarding HR policies and procedures.
- Review and distribute Department of Labor correspondence, legal documents, and unemployment claims.
Patient Greeter
Piedmont Atlanta Hospital
Atlanta
07.2025 - 01.2026
- Welcome patients and visitors while providing exceptional customer service.
- Assist patients with navigation throughout the hospital and direct them to appropriate departments.
- Support Emergency Department check-in by assisting patients with registration procedures.
- Address patient concerns and escalate issues to clinical staff when appropriate.
- Maintain a safe, organized, and welcoming environment for patients and families.
- Communicate effectively with nurses, physicians, and hospital staff to ensure a positive patient experience.
- Addressed patient inquiries and concerns promptly and courteously.
- Collaborated with staff to ensure smooth visitor flow during busy hours.
- Monitored visitor access to maintain safety and security protocols.
- Participated in team meetings to improve service delivery and efficiency.
Guest Service Representative
Gateway Center
Atlanta
10.2022 - 07.2025
- Resolve guest concerns professionally while maintaining a welcoming environment.
- Answer multi-line phone systems and direct calls appropriately.
- Assist individuals with program enrollment, appointments, and community resource referrals.
- Coordinate with staff to ensure efficient daily operations.
- Maintain accurate client records and documentation.
- Perform administrative tasks including filing, data entry, and record management.
Billing Representative
Kaiser Permanente
Atlanta
02.2021 - 12.2024
- Verify insurance eligibility and benefits while resolving billing discrepancies.
- Process patient billing and insurance claims accurately and efficiently.
- Collect and post payments to patient accounts.
- Research and resolve claim denials and payment issues.
- Educate patients regarding billing statements, payment options, and insurance coverage.
- Collaborate with insurance companies and internal departments to ensure timely reimbursement.
- Maintain HIPAA compliance and protect confidential patient information.
Education
Bachelor’s of Healthcare Administration -
DeVry University
Atlanta, GA 08.2024 - 08.2026
Hall High School
Little Rock, ARSkills
- Employee training
- Dispute management
- Project management
- Effective communication
- Customer service
- Personnel relations
Timeline
Human Resources Specialist
Northside Hospital Atlanta
01.2026 - Current
Patient Greeter
Piedmont Atlanta Hospital
07.2025 - 01.2026
Bachelor’s of Healthcare Administration -
DeVry University
08.2024 - 08.2026
Guest Service Representative
Gateway Center
10.2022 - 07.2025
Billing Representative
Kaiser Permanente
02.2021 - 12.2024
Hall High School