Kianna Porter
Delmar
Summary
Dedicated healthcare professional with experience in patient care and multidisciplinary collaboration. Skilled in communication and advocacy, contributing to enhanced patient outcomes through efficient record-keeping and support. Focused on creating a positive atmosphere for patients and families while improving treatment plans.
Overview
9
9
years of professional experience
Work History
Clinical Assistant
Center For Disability Services
Albany
10.2025 - Current
- Supported patients with daily living activities and personal care tasks to enhance comfort and independence.
- Ensured accuracy of patient records and documentation in electronic health systems to facilitate effective care.
- Collaborated with healthcare team to support patient treatment plans and goals.
- Monitored patient progress and reported changes to healthcare providers promptly.
- Prepared treatment areas by organizing supplies and equipment for clinical procedures.
- Guided patients and families on resources and services for disabilities to improve access and support.
- Provided emotional support to patients, fostering a positive environment during visits.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
Patient Care Tech
St Peters Hospital
Albany
05.2023 - 10.2025
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored patient vital signs and reported changes to healthcare teams.
- Supported patients with mobility, hygiene, and personal care needs.
- Maintained cleanliness and organization in patient rooms and common areas.
- Documented patient information accurately in electronic medical records systems.
- Communicated effectively with patients, families, and medical professionals.
- Monitored patient heart rhythms using EKG equipment.
- Prepared patients for EKG procedures by explaining the process.
- Proposed ideas and solutions that improved team collaboration and patient care outcomes.
- Collaborated with diverse coworkers to achieve departmental goals and resolve service-related issues.
- Worked with cross-functional teams to achieve goals.
- Maintained accurate records of equipment repairs and replacements to support department operations.
Senior Secretary
Cardiology Associates
Schenectady
08.2021 - 05.2023
- Managed appointment scheduling for cardiology consultations and procedures.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained patient records in electronic health record systems consistently.
- Assisted in preparing medical documentation for cardiology specialists promptly.
- Coordinated scheduling across multiple departments to enhance resource utilization.
- Managed appointment calendars, ensuring timely communication with stakeholders.
- Collaborated with team members to resolve scheduling conflicts efficiently.
- Coordinated surgery schedules for multiple departments to optimize patient flow.
- Communicated effectively with surgeons to ensure accurate scheduling of procedures.
- Collaborated with insurance providers to verify patient eligibility for surgeries.
- Implemented process improvements that streamlined scheduling workflow and reduced delays.
- Trained new team members on scheduling software and office procedures to ensure consistent operations.
- Scheduled follow-up appointments according to post-operative protocols.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
Assistant Manager
Qsac
Queens
01.2021 - 08.2021
- Managed daily operations of residential facilities to ensure resident satisfaction.
- Coordinated staff schedules and training to optimize team performance.
- Oversaw maintenance and safety compliance within residential properties.
- Developed community engagement programs to foster resident interaction.
- Facilitated conflict resolution between residents to maintain a harmonious environment.
- Implemented policies and procedures to ensure effective facility management.
- Conducted regular inspections to maintain high standards of cleanliness and safety.
Manager
Living Resources
Clifton Park
05.2019 - 02.2021
- Oversaw team operations, ensuring adherence to organizational policies and enhancing team accountability.
- Developed training materials, equipping staff with essential skills to improve service delivery.
- Managed scheduling and resource allocation for optimal team performance.
- Coordinated client care plans with healthcare professionals and families, fostering collaboration for improved client outcomes.
- Implemented quality assurance protocols to maintain high service standards.
- Analyzed client feedback to improve program effectiveness and engagement.
- Mentored junior staff in effective communication and problem-solving techniques.
Residential Counselor
Parsons Child And Family Center
Albany
08.2017 - 02.2019
- Provided emotional support to residents in a therapeutic environment.
- Facilitated group activities that enhanced social skills and fostered teamwork among residents.
- Monitored resident behavior and reported changes to the treatment team.
- Implemented individualized care plans, collaborating with multidisciplinary staff to address specific resident needs.
- Conducted regular safety checks to ensure a secure living space for residents.
- Assisted in crisis intervention, utilizing de-escalation techniques as needed.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Educated residents on coping strategies and essential life skills, empowering them to manage daily challenges.
- Maintained accurate documentation of resident progress and incidents daily.
Education
High School Diploma -
Schenectady High School
Schenectady NY06-2009
Some College (No Degree) - Clinical Psychology
Hilbert College
Hamburg NYSkills
- Grief counseling
- Career guidance
- Suicide prevention
- Relapse prevention
- Family dynamics
- Anger management techniques
- Patient advocacy
- Mobility assistance
- Basic nursing care
- Vitals documentation
- Phlebotomy techniques
- Physical therapy support
- Healthcare expertise
- Clinical training
- Data collection
- EHR referral tracking
- Appointment coordination
- Schedule management
- Office administration
- Document preparation
- Record preparation
- Calendar management
- Office staff leadership
- Executive support
- Budget monitoring
- Supply restocking
- Mail distribution
- Phone reception
- Phone etiquette
- Letter writing
- Presentation creation
- Complex Problem-solving
- Corrective action planning
- Qualified in patient transport
- Sterilization techniques
- Meal preparation
- Managing purchasing activities
- Payment posting
- [Type] data tracking
- Keyboarding skills
- Adaptable
- Contract administration
- Information archiving
- Mail distribution
- Office administration
- [Type] data tracking
- Keyboarding skills
Timeline
Clinical Assistant
Center For Disability Services
10.2025 - Current
Patient Care Tech
St Peters Hospital
05.2023 - 10.2025
Senior Secretary
Cardiology Associates
08.2021 - 05.2023
Assistant Manager
Qsac
01.2021 - 08.2021
Manager
Living Resources
05.2019 - 02.2021
Residential Counselor
Parsons Child And Family Center
08.2017 - 02.2019
High School Diploma -
Schenectady High School
Some College (No Degree) - Clinical Psychology
Hilbert College