Kianna Robertson-Marshall
North Las Vegas,Nevada
Summary
Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments. Experienced customer service professional with many years of experience working with businesses. Exceptional sales leader well-versed in responding to requests with friendly and knowledgeable support. Responsible, communicative, and dedicated to accuracy and efficiency. Specialties include customer service, and promoting company initiatives.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Golden Nugget Las Vegas Hotel & Casino
Las Vegas , NV
2017.06 - 2023.10
- Prepared and served alcoholic beverages in accordance with company standards.
- Received payment by cash or credit card and return change when necessary.
- Adhered to all company policies regarding responsible alcohol service practices.
- Cleaned bar area including wiping surfaces, disposing trash.
- Provided excellent customer service at all times.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
Cocktail Server / Bartender Assistant
Sierra Gold Pub
Las Vegas , NV
2013.01 - 2017.02
- Prepared and served alcoholic beverages in accordance with company standards.
- Adhered to all company policies regarding responsible alcohol service practices.
- Greeted guests and provided menus.
- Cleared tables quickly after guests departed.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Received payment by cash or credit card and return change when necessary.
- Processed cash payments from customers using a point-of-sale system.
Food Server
Buffalo Wild Wings
North Las Vegas , Nevada
2012.01 - 2013.01
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Attended regular team meetings for updates on new menu items or promotions.
Administrative Assistant
Nvision Glass
Las Vegas , Nevada
2012.01 - 2012.06
- Managed database systems containing customer contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV2004-05
Some College (No Degree) - Human Resources Development
Penn Foster Career School
Scranton, PASkills
- ID Verification
- Menu Memorization
- Order Accuracy
- Point of Sale (POS) system operations
- Food safety knowledge
- Efficient service
- Payment Processing
- Dining customer service
- Customer Service
- Beverage knowledge
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Cocktail Server
Golden Nugget Las Vegas Hotel & Casino
2017.06 - 2023.10
Cocktail Server / Bartender Assistant
Sierra Gold Pub
2013.01 - 2017.02
Food Server
Buffalo Wild Wings
2012.01 - 2013.01
Administrative Assistant
Nvision Glass
2012.01 - 2012.06
High School Diploma -
Mojave High School
Some College (No Degree) - Human Resources Development
Penn Foster Career School
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