Kianna Robertson-Marshall
North Las Vegas,Nevada
Summary
Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.
Overview
11
11
years of professional experience
Work History
Cocktail Server
Golden Nugget Las Vegas Hotel & Casino
06.2017 - 10.2023
- Prepared and served alcoholic beverages in accordance with company standards.
- Received payment by cash or credit card and return change when necessary.
- Adhered to all company policies regarding responsible alcohol service practices.
- Cleaned bar area including wiping surfaces, disposing trash.
- Provided excellent customer service at all times.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
Cocktail Server / Bartender Assistant
Sierra Gold
01.2013 - 02.2017
- Prepared and served alcoholic beverages in accordance with company standards.
- Adhered to all company policies regarding responsible alcohol service practices.
- Greeted guests and provided menus.
- Cleared tables quickly after guests departed.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Received payment by cash or credit card and return change when necessary.
- Processed cash payments from customers using a point-of-sale system.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV05-2004
Skills
- ID Verification
- Order Accuracy
- Strong communication skills
- Point of Sale (POS) system operations
- Food and beverage upselling
- Food safety knowledge
- Efficient service
- Payment Processing
- Customer Service
- Beverage knowledge
- Garnishing drinks
Languages
English
Native/ Bilingual
Spanish
Limited
Contact
North Las Vegas, Nevada 89081
Education and Training
true,other,Scranton, PA,other,North Las Vegas, NV
Timeline
Cocktail Server
Golden Nugget Las Vegas Hotel & Casino
06.2017 - 10.2023
Cocktail Server / Bartender Assistant
Sierra Gold
01.2013 - 02.2017
High School Diploma -
Mojave High School
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