Kara Woods
Grand Junction,CO
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and sales at The Palace Men's Club through exceptional customer service and adept cash handling. My strong communication skills and ability to manage intoxicated guests underscore my commitment to maintaining a safe, welcoming atmosphere. I'm recognized for reliability, contributing to team efforts, and elevating guest experiences.
Overview
13
13
years of professional experience
Work History
Cocktail Server
The Palace Men's Club
12.2017 - 10.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
Barback and Cocktail Server
Kremlin Lounge
05.2015 - 12.2017
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
- Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools.
- Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
- Processed payments for orders and provided customers with change.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Barback
Baker's Street Pub
11.2014 - 05.2015
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
VIP Cocktail Server
San Antonio Gentleman's Club
02.2012 - 11.2014
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Maintained exceptional knowledge of menu offerings to accommodate dietary restrictions and preferences.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
Education
High School Diploma -
East Central High School
San Antonio, TX05.2009
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Reliability and punctuality
- Efficient multitasking
- Cleaning and sanitization
- Stress tolerance
- Bar terminology
- Strong communication skills
- Patience and empathy
- ID verification
- Professional appearance
- Handling intoxicated guests
- Team player attitude
- Conflict resolution
- Ability to lift 30 pounds
Timeline
Cocktail Server
The Palace Men's Club
12.2017 - 10.2024
Barback and Cocktail Server
Kremlin Lounge
05.2015 - 12.2017
Barback
Baker's Street Pub
11.2014 - 05.2015
VIP Cocktail Server
San Antonio Gentleman's Club
02.2012 - 11.2014
High School Diploma -
East Central High School
Similar Profiles
Jaedyn ArendsJaedyn Arends
Entertainer at The Palace Men's ClubEntertainer at The Palace Men's Club
Janelle CalzadaJanelle Calzada
Bottle Server at Palazio Men's ClubBottle Server at Palazio Men's Club
SARA CLAYTONSARA CLAYTON
Graphic Design Intern at WSU Men's Soccer ClubGraphic Design Intern at WSU Men's Soccer Club