Kianna Rodriguez
Riverton,WY
Summary
Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
2
2
years of professional experience
Work History
Case Manager
Northern Arapaho Department of Family Services
Riverton, Wyoming
11.2024 - Current
- Participates in professional development activities related to case management best practices.
- Completes home studies for possible placements.
- Helps case workers stay organized and complete tasks that need done.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintains confidentiality and adheres to professional ethics and standards.
- Provides a safe space for clients to share personal information.
- Files paperwork
Special Education Paraprofessional
Hot Springs School District
Thermopolis, WY
10.2023 - 05.2024
- Set up and assisted with audiovisual equipment operation.
- Provided disabled and disciplinary students with assistive devices and supportive technology.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Advised instructor on student behavior or issues requiring immediate attention.
- Evaluated student needs to provide helpful resources and support.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Reviewed and reported on IEP progress.
- Improved behavior with modification and positive reinforcement techniques.
- Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
Customer Service Representative
Lincare
Riverton , Wyoming
10.2022 - 05.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prevented key account losses by researching discrepancies and correcting problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Set up oxygen and durable medical equipment
Education
High School Diploma -
Rawlins High School
Rawlins, WY05-2018
Human Services
Central Wyoming Community College
Riverton , WyomingSkills
- Client Support
- Quick learner
- Great at multitasking
- Problem solver
- Professional
- Case planning
- Email and telephone etiquette
- Documentation proficiency
- Case documentation
- Active listening
- Client advocacy
- Progress evaluations understanding
- Critical thinking
Timeline
Case Manager
Northern Arapaho Department of Family Services
11.2024 - Current
Special Education Paraprofessional
Hot Springs School District
10.2023 - 05.2024
Customer Service Representative
Lincare
10.2022 - 05.2023
High School Diploma -
Rawlins High School
Human Services
Central Wyoming Community College