Kianna Session
Atlanta,GA
Summary
Skilled phlebotomist with 1.5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
MyPanda Personal Assistant
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Medical Assistant/Phlebotomist
SGMC Health
08.2023 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Reviewed and processed requisitions for laboratory tests.
Customer Service Representative
AppleOne- Instacart
03.2021 - 06.2023
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Epic Charter School
Oklahoma City, OK06-2020
Skills
- Team leadership
- Customer service
- Venipuncture
- Order of draw
- Patient care
- HIPAA compliance
Certification
- PT - Phlebotomy Technician (NHA- )
- Labor and Delivery Doula Training - Oct.2024
- CMA - Certified Medical Assistant -40 Hour Externship
Timeline
Supervisor of Operations
MyPanda Personal Assistant
04.2024 - Current
Medical Assistant/Phlebotomist
SGMC Health
08.2023 - 12.2024
Customer Service Representative
AppleOne- Instacart
03.2021 - 06.2023
High School Diploma -
Epic Charter School
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