Kianna Skogseth
Editor
Somerville,MA
Summary
At Cumberland Farms, I excelled as a Guest Service Associate, leveraging my exceptional customer service and sales experience to enhance customer satisfaction and loyalty. Skilled in supervision and problem resolution, I trained new associates, ensuring compliance with company standards, and significantly contributed to positive customer experiences through expert assistance and efficient transaction management. For several years I've worked as an editor, using my knowledge to assist in the publishing of many fiction novels.
Overview
8
8
years of professional experience
Work History
Editor
Freelance
02.2019 - Current
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
Guest Service Associate
Cumberland Farms
03.2017 - 09.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Requested official identification for age restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
- Assisted customers by answering questions and fulfilling requests.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma -
Stoughton High School
Stoughton, MA 01.2015 - 2017.06
No Degree -
Walpole High School
Walpole, MA 09.2013 - 2015.06
No Degree - Radiology
Massasoit Community College
Brockton, MA 05.2001 -
No Degree - Psychology
Bunker Hill Community College
Charlestown, MA 05.2001 -
Skills
Customer service
Supervision
Problem resolution
Excellent people skills
Sales experience
Telephone etiquette
Time management
Editing and proofreading
Team collaboration
Research
Timeline
Editor
Freelance
02.2019 - Current
Guest Service Associate
Cumberland Farms
03.2017 - 09.2021
High School Diploma -
Stoughton High School
01.2015 - 2017.06
No Degree -
Walpole High School
09.2013 - 2015.06
No Degree - Radiology
Massasoit Community College
05.2001 -
No Degree - Psychology
Bunker Hill Community College
05.2001 -
Similar Profiles
Logan DalbyLogan Dalby
Freelance Illustration & Animation at FreelanceFreelance Illustration & Animation at Freelance
Caitlin DohertyCaitlin Doherty
Hair, makeup& prosthetics artist at FreelanceHair, makeup& prosthetics artist at Freelance
JEYA SEKAR DHASNEVIS VINOTH JEYA SEKAR DHASNEVIS VINOTH null
Production Manager at FREELANCEProduction Manager at FREELANCE
Erickson SalangsangErickson Salangsang
Senior Full Stack Developer at FreelanceSenior Full Stack Developer at Freelance
Shannon LearyShannon Leary
Dog Trainer at City Skills Dog TrainingDog Trainer at City Skills Dog Training