Summary
Overview
Work History
Education
Skills
Volunteer Experience
Websites
Timeline
Generic

KIANTA MCDUFFIE

Charlotte,NC

Summary

A voice analyst with a proven track record of dissecting complex data and providing excellent customer service. I am eager to leverage my analytical skills and passion for technology to transition into a Technical Support Engineering role. Armed with a solid foundation in programming languages such as JavaScript and HTML, I aim to contribute to innovative software solutions while continuously learning and growing within a dynamic development team.

Overview

7
7
years of professional experience

Work History

VOICE ANALYST

HARTFORD
05.2022 - Current
  • I specialize in analyzing and optimizing voice communications systems
  • My role involves ensuring seamless operational efficiency through meticulous monitoring, troubleshooting, and maintaining robust infrastructure
  • Experience with network connectivity.
  • I excel in implementing strategic enhancements, ensuring high-quality service delivery, and collaborating effectively with cross-functional teams to support mission-critical operations.

TECHNICAL SUPPORT REP

SPECTRUM
CHARLOTTE, NC
09.2017 - 01.2022
  • I excelled in diagnosing and resolving internet, phone, and TV service issues for business clients, demonstrating strong technical expertise and problem-solving skills
  • I consistently deliver exceptional, prompt and efficient customer service through effective communication and teamwork, while maintaining meticulous documentation and achieving key performance metrics
  • Worked with connecting WiFi, parental controls, and assistance troubleshooting modems and routers.
  • Proficient in networking principles with a strong grasp of TCP/IP fundamentals, including CIDR, routing, and DNS. Skilled in HTTP/HTTPS protocols with hands-on experience capturing and analyzing Fiddler traces.
  • Knowledge of networking tools such as ping and nslookup.
  • Knowledgeable about firewalls, and VPN technologies.

Education

Bachelor of Science - Computer Science

University of Phoenix
06-2028

HIGH SCHOOL DIPLOMA -

Garinger High School
06.2013

Skills

  • HTML
  • CSS
  • JavaScript
  • Bootstrap
  • React
  • Nodejs
  • Express
  • MongoDB
  • SQL
  • NoSQL
  • Genesys
  • Designer
  • Platform Admin
  • WiFi
  • Modems
  • Router Configs
  • Software Debugging
  • Source and Version Control: Git, Github
  • Visual Code
  • User Interface Development
  • Web Development Software
  • Teamwork and Collaboration
  • Programming Languages
  • Information Security Protocols
  • Professionalism

Volunteer Experience

  • TRAINER, Spectrum, I was a trainer at Spectrum for new hires. I assisted with chat support when they had questions and even showed them how to use ICOMS and CSG.
  • USER TRAINER, Current Role, I have also trained users in my current role.

Timeline

VOICE ANALYST

HARTFORD
05.2022 - Current

TECHNICAL SUPPORT REP

SPECTRUM
09.2017 - 01.2022

Bachelor of Science - Computer Science

University of Phoenix

HIGH SCHOOL DIPLOMA -

Garinger High School

Similar Profiles

CREATE PROFILE
KIANTA MCDUFFIE