Kiante Curry
Montgomery,AL
Summary
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ASK Telemarketing
Montgomery, AL
07.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 50 plus calls, emails and faxes per day from customers
Collections Representative/Billing
Convergent Outsourcing (Remote)
Montgomery, AL
03.2019 - 10.2021
- Used probing techniques to determine debtors' reasons for delinquency
- Negotiated to collect balance in full
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Promoted available products and services to customers during service, account management and order calls.
- Managed approximately 50 plus calls, emails per day from customers
Cell Phone Sales Associate/Tech Support
TRC Staffing Services Inc.
Montgomery, AL
08.2018 - 03.2019
- Built and provided basic end-user troubleshooting and desktop support on Android & IOS products
- Identified and solved technical issues using variety of diagnostic tools and tactics
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Handled account payments and provided information regarding outstanding balances
- Responded to customer concerns and questions on daily basis
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Provided exceptional services and pleasant shopping experiences to retail customers
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Achieved performance goals on consistent basis
- Processed payments and contracts on accounts.
- Activated both contract and pre-paid wireless phones for several customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Customer Service Associate
Target
Montgomery, AL
11.2013 - 08.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Folded and arranged merchandise in attractive displays to drive sales
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Answered questions about store policies and addressed customer concerns
- Issued receipts and processed refunds, credits or exchanges.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma - General Studies
Mt. Dora High School
Mount Dora, FL05.2012
Skills
- Payment Arrangements
- Multi-Line Phone Systems
- Recording Data
- Payment Collection
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Conflict resolution
- Detail-oriented
- Critical thinking
- Professional Telephone Voice
- Exceptional Telephone Etiquette
- Customer interaction
- Product line knowledge
- Organization
- Customer service
- Computer skills
- Organization and Time management
- Basic math
- Complaint Resolution
- Account Updating
Timeline
Customer Service Representative
ASK Telemarketing
07.2022 - 08.2023
Collections Representative/Billing
Convergent Outsourcing (Remote)
03.2019 - 10.2021
Cell Phone Sales Associate/Tech Support
TRC Staffing Services Inc.
08.2018 - 03.2019
Customer Service Associate
Target
11.2013 - 08.2018
High School Diploma - General Studies
Mt. Dora High School