Kiara Acuna
Los Angeles,CA
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Able to meet any physical demands of the job. Eagerness to learn and take on more responsibility.
Overview
4
4
years of professional experience
Work History
Receptionist
Toluca Lake Collective
Los Angeles
08.2023 - 05.2024
- Deliver exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone and email leading to increased efficiency and unparalleled client experiences
- Verified identification & documentation of 800+ daily guests
- Oversaw all websites for company product
- Designed and managed product display logos, managed inventory on a day to day basis.
Receptionist/ Patient Care Coordinator
Newport Dental
Los Angeles
03.2022 - 11.2022
- Warmly welcomed 20-30 guests per shift, coordinated check-in, collected insurance, and directed them to their destination
- Managed 3 phone lines and facilitated over 20+ calls/day with clients, vendors, and staff
- Smoothly managed the day-to-day front desk operations for a busy clinic.
Sales Associate
Clarks Bostonian Outlet
Commerce
12.2019 - 08.2021
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
Education
City Of Angels School
05.2021
Skills
- Positive and professional
- Fluent in English and Spanish
- Problem-Solving
- Dependable and Responsible
- Customer Relations
- Flexible and Adaptable
Timeline
Receptionist
Toluca Lake Collective
08.2023 - 05.2024
Receptionist/ Patient Care Coordinator
Newport Dental
03.2022 - 11.2022
Sales Associate
Clarks Bostonian Outlet
12.2019 - 08.2021
City Of Angels School