Kiara Ayatey
Pine Bluff,AR
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Everyday counts Midwest (ESS), Willsub Plus
Little Rock, Arkansas
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Seasonal Claims Specialist (Remote)
Bath & Body Works
Pine Bluff
08.2022 - 01.2023
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Infectious Disease Resource Group Receptionist
Infectious Disease Resource Group
Little Rock
10.2021 - 01.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Improved appointment scheduling system, reducing wait times, and increasing client satisfaction
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Authorized Retailer
AT&T
Pine Bluff
10.2019 - 10.2021
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Achieved sales targets through effective upselling and cross-selling techniques.
- Enhanced store reputation by delivering outstanding customer service and resolving issues promptly.
- Contributed to the store's success with consistent achievement of sales goals and performance metrics.
- Performed regular audits of cash registers, ensuring accuracy and accountability among staff members.
Receptionist
Any Direction Underground Utilities
Forney
08.2017 - 02.2018
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call processes for improved efficiency and reduced wait times.
Education
Bachelor of Arts Social Work -
The University of Arkansas At Pine Bluff
Pine Bluff, AR05.2021
Skills
- Proficient in Microsoft Office (MS Word, MS Excel, MS PowerPoint)
- Technical Support
- Administrative Support
- Customer/Client relations
- Verbal and written communication
- Report Writing
- Military experience
Activities
- Miss. Social Work (2019-2020)
- Vice President, UAPB Social Work Club (2020-2021)
- Member, UAPB Honors Program (2018-2021)
- Member, Essence of a Woman (2019-2021)
- Sergeant At Arms, Delta Eta Chapter of Delta Sigma Theta Sorority, Inc (04/2020-2021)
Volunteer Experience
- T.O.P.P.S, Inc, Pine Bluff, AR, Fall 2019, Present, Changing Steps Mentoring Program- Mentoring Girls ages 13-18
- Viola's House Inc, Dallas, TX, 02/2017, Present, To enrich the lives of at-risk teenage maternity residents between the ages of 12 and 21.
Military Experience
- Army National Guard 2017-2019
- Mos 92A Supplies Logistics
- Field Training(FTX)
Timeline
Substitute Teacher
Everyday counts Midwest (ESS), Willsub Plus
12.2023 - Current
Seasonal Claims Specialist (Remote)
Bath & Body Works
08.2022 - 01.2023
Infectious Disease Resource Group Receptionist
Infectious Disease Resource Group
10.2021 - 01.2022
Authorized Retailer
AT&T
10.2019 - 10.2021
Receptionist
Any Direction Underground Utilities
08.2017 - 02.2018
Bachelor of Arts Social Work -
The University of Arkansas At Pine Bluff
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