Kiara Babb
Cape Coral,FL
Summary
Professional in radiology administration with comprehensive experience in medical office operations and patient coordination. Adept at managing schedules, handling patient records, and ensuring seamless communication between departments. Strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in office management, and customer service, valued for reliability and efficiency.
Overview
17
17
years of professional experience
Work History
Certified Claims Specialist
Lee Health
07.2011 - Current
- Followed up with customers on unresolved issues.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Checked documentation for accuracy and validity on updated systems.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Communicated effectively with staff members of operations, finance and clinical departments.
Radiology Administrative Assistant
Lee Health
11.2007 - 07.2011
- Contributed to the improvement of interdepartmental communication by serving as a liaison between radiology and other hospital departments.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for physicians and medical facility.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated smooth operations during high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced patient satisfaction by providing efficient and courteous front desk support.
- Assisted radiologists in optimizing appointment schedules, leading to increased daily patient capacity.
- Maintained a clean and organized workspace, fostering a positive environment for both patients and staff members alike.
- Supported the implementation of new policies and procedures, resulting in streamlined administrative tasks within the radiology department.
- Organized and maintained patient records, ensuring accuracy and compliance with HIPAA regulations.
Education
High School Diploma -
Dunbar High School
Fort Myers, FL05-2005
Skills
- Claims
- Claims Processing
- Claims Investigation
- Verbal Communication
- HIPAA Compliance Understanding
- Professional telephone etiquette
- Critical thinking abilities
- Adaptable to change
- Patient Confidentiality Maintenance
- Effective communication abilities
- Strong organizational skills
- Teamwork and Collaboration
Timeline
Certified Claims Specialist
Lee Health
07.2011 - Current
Radiology Administrative Assistant
Lee Health
11.2007 - 07.2011
High School Diploma -
Dunbar High School
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