Kiara Beavers
Peoria,IL
Summary
Seasoned professional with a robust background in customer service and cash handling, notably at Lowe's. Excelled in leadership roles, enhancing team efficiency and customer satisfaction. Demonstrates exceptional adaptability and dependability, with a proven track record in schedule coordination and Microsoft Office. Achieved significant improvements in service delivery and operational workflows.
Overview
8
8
years of professional experience
Work History
Head Cashier
Lowe's
DEKALB, IL
04.2023 - 12.2024
- Directed and coordinated cashier and customer service staff teams.
- Cooperated with leadership teams for consistent reinforcement of store's mission and standards.
- Resolved customer issues efficiently.
- Monitored and reconciled register transactions.
- Processed returned merchandise by strictly following store return and exchange procedures.
BDC Service Representative
Kunes Auto Mall
SYCAMORE, IL
06.2022 - 10.2022
- Managed appointment scheduling for customer vehicles.
- Conducted follow-up calls to assess service satisfaction.
- Facilitated special inquiries for service team when products required ordering.
Cashier
Lowe's
Peoria/Dekalb, IL
06.2020 - 06.2022
- Executed sales and maintained compliance with standard cashier procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Facilitated enrollment of customers into rewards program.
- Maintained fully stocked shelves at the forefront.
Hostess
Red Lobster
Peoria, IL
03.2017 - 08.2019
- Handled reservation requests via phone and online.
- Assisted servers in bussing tables when needed during busy periods.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
Education
High School Diploma -
Peoria High School
Peoria, IL05-2019
Some College (No Degree) - Electrical Engineering
Northern Illinois University
Dekalb, ILSkills
- Cash handling
- Schedule coordination
- Customer service
- Microsoft Office
- Multi-tasking skill
- Returns processing
- Online order picking
- Adaptability and dependability
Leadership Experience
- Programs Chair at Northern Illinois University National Society of Black Engineers
- My duties included: organizations of events and collaboration with engineering companies and clubs
Timeline
Head Cashier
Lowe's
04.2023 - 12.2024
BDC Service Representative
Kunes Auto Mall
06.2022 - 10.2022
Cashier
Lowe's
06.2020 - 06.2022
Hostess
Red Lobster
03.2017 - 08.2019
High School Diploma -
Peoria High School
Some College (No Degree) - Electrical Engineering
Northern Illinois University
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