KIARA BLACKMON
Summary
Customer-focused support professional with experience in banking, healthcare, claims intake, and technical assistance. Skilled in troubleshooting computer and software issues, providing Excel support, resolving customer concerns, and delivering effective solutions in fast-paced environments. Strong background in data entry, handling sensitive information, and maintaining accurate records. Known for excellent communication, problem-solving abilities, and a commitment to providing exceptional user support while contributing to team success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Personal Banker
FSNB
11.2025 - 05.2026
- Processed customer banking transactions, ensuring accuracy and efficiency in deposits, withdrawals, and payments.
- Handled and balanced cash drawer daily
- Delivered customer service by explaining banking products, fostering trust and informed decision-making.
- Maintained compliance with banking policies and security procedures
- Assisted customers with account openings, closures, and inquiries.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Claims Intake Specialist (Contract)
Life Farm Bureau
09.2025 - 11.2025
- Acted as primary contact for policyholders reporting incidents or losses, ensuring prompt and accurate information gathering.
- Collected essential claim details such as policy information, damages, incident dates, and documentation to facilitate efficient claim processing.
- Entered claims accurately into internal systems to initiate the FNOL process.
- Verified caller and policyholder information to confirm eligibility.
- Guided policyholders through next steps and documentation requirements, enhancing their understanding of the claims process.
- Maintained strict confidentiality handling sensitive data.
- Met daily goals for call volume, accuracy, and processing speed.
Apple Technical Support Agent
Conduent
06.2024 - 08.2025
- Provided technical support to customers via telephone and email regarding Apple products.
- Diagnosed software and hardware issues for effective troubleshooting solutions.
- Provided technical assistance to customers on Apple products and services.
- Assisted customers with setting up their devices such as iPhones, iPads, Macs, Apple TVs.
- Guided customers through step-by-step resolutions for complex problems.
- Utilized ticketing systems to track and resolve customer inquiries efficiently.
- Documented common issues and solutions to enhance future support efforts.
- Maintained 95–100% accuracy and met productivity benchmarks.
- Documented all interactions in compliance with HIPAA.
- Escalated complex issues including COB, coding disputes, and medical record requests.
- Identified discrepancies and performed corrective actions.
- Assisted members and providers with claim status, EOB interpretation, and benefits clarification.
- Reviewed and processed healthcare claims based on payer rules and coding guidelines.
Customer Service Representative
Target
08.2022 - 05.2024
- Provided phone, chat, and email support for order issues, returns, deliveries, and account access.
- Navigated multi-screen systems to research orders, update accounts, and resolve customer inquiries efficiently.
- Met goals for customer satisfaction, handle time, and resolution rates.
- Achieved customer satisfaction and resolution goals, ensuring timely handling of inquiries.
- Used multi-screen navigation to research orders, update accounts, and resolve inquiries.
- Guided new team members in system navigation and workflow, enhancing onboarding experience.
COVID-19 Line & Healthcare Customer Service Representative
Randstad
04.2019 - 12.2021
- Handled high-volume inbound/outbound calls for COVID-positive individuals and exposed contacts, ensuring timely support and information delivery.
- Conducted detailed health interviews using CDC and Johns Hopkins guidelines.
- Provided quarantine and isolation instructions with empathy and accuracy.
- Documented exposure, surveillance, and tracing data into federal systems.
- Provided education to callers on symptoms, prevention measures, and available health resources to promote informed decision-making.
- Met targets for case closures, accuracy, and compliance.
Education
Bachelor of B.A. -
Jackson State University
Jackson, MS 05.2024 - 05.2027
High School Diploma -
Callaway High School
Jackson, MSSkills
- Financial Transaction Processing
- Claims intake
- Client Relationship Management
- Account Services Assistance
- Regulatory Compliance Awareness
- Data integrity
- Inbound/Outbound Call Handling
- Queue management
- Sales Performance Tracking
- Technical Troubleshooting
- Remote Work Efficiency
- Problem solving
- Customer education
- Multi-System CRM Navigation
- Written communication
- Technical support
References
Charity Thompson Manager +1 (601) 720-8330
Kendra Wright Coworker +1 (469) 494-0415
Timeline
Personal Banker
FSNB
11.2025 - 05.2026
Claims Intake Specialist (Contract)
Life Farm Bureau
09.2025 - 11.2025
Apple Technical Support Agent
Conduent
06.2024 - 08.2025
Bachelor of B.A. -
Jackson State University
05.2024 - 05.2027
Customer Service Representative
Target
08.2022 - 05.2024
COVID-19 Line & Healthcare Customer Service Representative
Randstad
04.2019 - 12.2021
High School Diploma -
Callaway High School