Kiara Castillo
Apollo Beach
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Education
Tampa, FL
11.2025 - Current
- Developed and implemented engaging lesson plans to promote student learning and participation.
- Adapted instructional materials to meet diverse student needs in various classroom environments.
- Maintained classroom management, fostering a positive learning atmosphere for students.
- Collaborated with school staff to ensure consistent delivery of educational programs during teacher absences.
- Monitored student progress and provided feedback to support individual academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Welcome Center Representative
Tampa Metropolitan Area YMCA
Riverview , Florida
03.2024 - 10.2025
- Facilitated membership enrollment processes, ensuring accuracy and compliance with YMCA standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Welcomed visitors and provided information about YMCA programs and services.
- Assisted members with registration and membership inquiries effectively.
- Coordinated facility tours to showcase amenities and activities available.
- Managed multi-line phone system to address inquiries promptly.
- Resolved customer complaints in a professional and courteous manner.
- Answered incoming calls, directed inquiries to appropriate personnel, and addressed customer concerns.
- Monitored incoming emails and responded accordingly with accurate information.
- Assisted in developing marketing campaigns aimed at increasing traffic in the welcome center.
Childcare Worker
Tampa Metropolitan Area YMCA
Riverview, Florida
08.2023 - 08.2024
- Organized and implemented age-appropriate educational activities to foster child development.
- Supervised daily recreational activities, ensuring a safe and engaging environment for all children.
- Supervised children during recreational activities and educational programs.
- Communicated effectively with parents regarding child progress and behavior.
- Demonstrated patience and understanding when working with young children.
Team Member
Grain and Berry
Riverview, Florida
03.2021 - 08.2023
- Delivered exceptional customer service by engaging with guests and addressing inquiries promptly.
- Operated food preparation equipment, ensuring adherence to safety and hygiene standards.
- Prepared fresh ingredients for smoothies and bowls following standard recipes.
- Assisted customers with menu selections and answered product-related questions.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Operated kitchen equipment safely while preparing food items for service.
- Engaged with customers to create a positive experience during their visits.
- Operated cash registers to process payments from customers.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL12-2025
Associate of Arts - Political Science
Hillsborough Community College
Tampa, FL12-2023
Skills
- Public speaking
- Critical thinking
- Student engagement
- Relationship building and management
- Adaptable
- Classroom management
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Marketing strategies
- Telephone etiquette
- Task prioritization
- Sales aptitude
- Sales meetings
Certification
- CPR
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Substitute Teacher
Kelly Education
11.2025 - Current
Welcome Center Representative
Tampa Metropolitan Area YMCA
03.2024 - 10.2025
Childcare Worker
Tampa Metropolitan Area YMCA
08.2023 - 08.2024
Team Member
Grain and Berry
03.2021 - 08.2023
Bachelor of Arts - Political Science
University of South Florida
Associate of Arts - Political Science
Hillsborough Community College