Kiara Cerrillo
Kennewick
Summary
Dedicated and passionate editor and publisher enthusiast with a profound love for reading and writing. Adept at building strong relationships and fostering effective communication, I possess a natural ability to connect with people. Known for my quick adaptability and exceptional learning agility, I thrive in fast-paced environments. Backed by a solid foundation in customer service, I am poised to contribute my skills and enthusiasm to the world of publishing and editing, making a significant impact in the industry.
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
4
4
years of professional experience
Work History
Merchandise Coordinator
HomeGoods
04.2025 - Current
- Answered customer questions regarding store merchandise, department information, and pricing.
- Supervised departmental employees.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Educated employees on new merchandise during seasonal workshops.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
HomeGoods
11.2023 - Current
- Efficiently restocked merchandise on store shelves to maintain optimal inventory levels.
- Operated as a cashier, handling cash transactions accurately and providing excellent customer service.
- Executed backroom processing tasks, ensuring timely and organized product placement.
- Proactively assisted customers by addressing inquiries and providing product information.
- Established positive relationships with both managers and coworkers, fostering a collaborative work environment.
Desk Assistant
Washington State University Pullman
08.2022 - 03.2023
- Provided front desk support for three residential buildings, each with 13 floors housing approximately 40 residents per floor.
- Assisted residents with lockouts, lock changes, equipment checkouts (such as vacuums), and general questions about dorm living.
- Organized and managed incoming packages by deliverer and resident name; scanned packages into the tracking system to ensure accurate record-keeping and delivery.
- Maintained and updated records of lockouts and lock changes using Excel for efficient tracking and follow-up.
- Delivered excellent customer service by resolving conflicts and helping frustrated residents with empathy and professionalism.
- Demonstrated strong organizational skills and attention to detail in managing multiple tasks in a fast-paced environment.
Manager
Southridge High School
09.2021 - 06.2022
- Managed daily operations in a fast-paced café environment, overseeing two team members per shift.
- Maintained accurate inventory and restocked supplies to ensure seamless service.
- Handled cash transactions, processed payments, and balanced registers with attention to accuracy and security.
- Prepared a variety of beverages, including smoothies and coffee, as well as food items, maintaining quality and consistency.
- Provided excellent customer service, resolving issues promptly and ensuring a positive experience.
- Operated and trained staff on the Point of Sale (POS) system for efficient order processing.
- Ensured team members followed hygiene protocols and maintained clean, sanitized workstations.
- Monitored order flow and coordinated staff to ensure timely preparation and delivery during busy periods.
Education
Bachelor of Arts - Englishj
Washington State University Pullman
Pullman, WA06-2027
High School - undefined
Southridge High School
Kennewick, WA01.2022
Skills
- Customer Service: Experienced in providing friendly, helpful support to a wide range of customers and residents, ensuring a positive experience
- Leadership & Team Management: Managed and supervised team members, delegated tasks, and maintained productivity and cleanliness during busy shifts
- Communication: Strong interpersonal skills, able to communicate clearly and effectively with customers, coworkers, and supervisors
- Conflict Resolution: Skilled at staying calm and professional while helping resolve conflicts and addressing frustrations in fast-paced environments
- Time Management: Balanced multiple tasks efficiently, especially during busy hours, ensuring timely service and organized operations
- Adaptability: Quick to learn new systems and processes, and able to adjust easily to changing priorities and environments
- Inventory Management: Maintained accurate inventory records and restocked supplies to support smooth daily operations
- Cash Handling & POS Systems: Managed cash transactions, processed payments accurately, and operated point-of-sale systems efficiently
- Package & Mail Management: Organized, tracked, and distributed high volumes of packages with accuracy and attention to detail
- Excel & Data Organization: Used Excel to track lockouts, lock changes, and other important information, maintaining accurate records
- Sanitation & Safety Standards: Ensured work areas were clean and met health and safety standards, especially in food service environments
- Shrink reduction
Timeline
Merchandise Coordinator
HomeGoods
04.2025 - Current
Sales Associate
HomeGoods
11.2023 - Current
Desk Assistant
Washington State University Pullman
08.2022 - 03.2023
Manager
Southridge High School
09.2021 - 06.2022
High School - undefined
Southridge High School
Bachelor of Arts - Englishj
Washington State University Pullman