KIARA CESPEDEZ

• Recommend products based on a solid understanding of individual customer needs and preferences.
• Create a wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction scores.
• Restock display cases with attractive arrangements to promote specialty food items like sandwiches and muffins.
• Pleasantly interact with customers during hectic periods to promote a fun, positive environment.
• Clean counters, machines, utensils and seating areas daily.
• Elevate customer loyalty by using strong communication abilities to resolve customer problems.

• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Contributed to mock-ups, email campaigns and social media content.
• Performed market analysis and researched latest trends.
• Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
• Delivered video edits with multiple camera angle choices, titles, graphics, audio and special effects.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Edited documents to improve accuracy of language, flow and readability
• Established working relationships with clients by organizing various events
• Brainstormed and implemented creative event concepts and themes
• Coordinated schedules and timelines for events
• Managed social media content across multiple platforms for widest audience reach
• Organized, prioritized and managed multiple projects according to dedicated release schedule

• Successfully resolved customer issues and concerns in a timely manner
• Carefully delegated tasks on sales floor
• Assisted customers by processing payments and merchandise returns
• Answered inquires and assist customer’s needs over the phone and in person
• Helped organize inventory to increase sales
• Sold memberships to customers in order to boost loyalty

• Managed day-to-day operations of online shop
• Promoted products on multiple channels, including social media, online ad campaigns, and word of mouth
• Handled selection, purchasing, pricing, shipping, and packaging of accessories and goods

• Clerical and administrative duties included; answering phones, filing and scanning documents, making copies, and providing assistance via phone and in person to any student, parents, staff and faculty

GPA: 3.8