Savanna Rasombath
Cranston,RI
Summary
Motivated Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Focused and well-balanced leader, demonstrating professionalism at all times.
Overview
6
6
years of professional experience
Work History
Barista
Cafe International
Cranston , RI
06.2023 - Current
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
Customer Service Attendant
Campus Recreation
Kingston, RI
09.2021 - 04.2023
- Handled customer inquiries, payments, and service requests.
- Handled customer exchanges and refunds to address product or service issues
- Achieved excellent problem-solving and multitasking skills by handling both in-person customers and phone calls simultaneously.
Team Member
Iggy's Creamery
Warwick, RI
05.2021 - 08.2022
- Offered excellent service to customers from initial greeting through order taking, payment process, and food delivery
- Handled cash, debit, and credit card transactions
- Effectively handled and maintained a positive atmosphere during stressful and intense times
- Assisted newly hired team members by explaining safety requirements and company procedures and protocols.
Tennis Instructor
CLCF Inc
Cranston, RI
06.2021 - 08.2021
- Encouraged several children from ages 5-18 to build and strengthen form and technique
- Developed and implemented a competitive tennis program according to each player's specific age and ability
- Organized and maintained team facilities and equipment.
Tennis instructor assistant
Cranston Parks and Recreation
Cranston, RI
06.2019 - 08.2019
- Taught beginning and returning players the basics and fundamentals of tennis all while continuously developing their own skills and techniques
- Created various age and skill-appropriate lesson plans for each player
- Worked with several children simultaneously during drills, competitive play, and skill demonstration.
Education
Bachelor of Science (B.S.) - Communicative Disorders
University of Rhode Island
Kingston, RI05.2025
High School Diploma -
Cranston West High School
Cranston, RI06.2021
Skills
- Proficient in Microsoft Office (Excel, PowerPoint, and Word)
- Proficient in Google Suite (Sheets, Slides)
- Call management
- Problem resolution
- Consultative sales
- Effective communication
Timeline
Barista
Cafe International
06.2023 - Current
Customer Service Attendant
Campus Recreation
09.2021 - 04.2023
Tennis Instructor
CLCF Inc
06.2021 - 08.2021
Team Member
Iggy's Creamery
05.2021 - 08.2022
Tennis instructor assistant
Cranston Parks and Recreation
06.2019 - 08.2019
Bachelor of Science (B.S.) - Communicative Disorders
University of Rhode Island
High School Diploma -
Cranston West High School
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