Kiara Charles
Customer Service Coordinator
Houston,TX
Summary
Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer relations. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Coordinator
Bluebeam Software
Remote
08.2022 - Current
- Responding to customer needs through competent customer service and prompt problem-solving.
- Helping over 50+ customers every day with positive attitude and focus on customer satisfaction.
- Maintaining accurate and current customer account data with manual forms processing and digital information updates.
Gig Brand Ambassador - Intuit QuickBooks
Omni Interactions, Inc.
Remote
04.2022 - 06.2022
- Achieved consistent >90% resolution rate by breaking down and evaluating user problems, using agent resources, personal expertise and probing questions.
- Engaged, educated and befriended customers to deliver amazing shopping experiences using Salesforce and effective rapport building.
- Assisted inbound customers in identifying QuickBooks software and billing issues and explained solutions to restore service and functionality.
Contact Center Representative
AWL, Inc.
Remote
02.2022 - 04.2022
- Exceeded required call metrics, consistently reaching transfer numbers 1.5x higher than both daily and weekly goals.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Skills
CRM
Salesforce
Creative problem solving
Data Entry
Microsoft Word
Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Service Coordinator
Bluebeam Software
08.2022 - Current
Gig Brand Ambassador - Intuit QuickBooks
Omni Interactions, Inc.
04.2022 - 06.2022
Contact Center Representative
AWL, Inc.
02.2022 - 04.2022
Microsoft Office Specialist Master
05-2016
Education
Rice University
Houston, TX
Klein Collins High School | Graduated June 2016
Spring, TX