Virginia Perez

• Set up and maintain accurate customer master data and requirements in SAP,MDG and CRM systems.
• Completed customer questionnaires in respective portals to gather essential feedback for service improvement.
• Maintained current W-9 forms, reviewed tax status, and ensured current COI on file for compliance and operational readiness.
• Entered new ship vessels into database for tracking.

• Resolved customer disputes to enhance satisfaction.
• Handled customer disputes effectively.
• Conducted thorough account research to ensure accuracy.
• Built strong customer relationships to foster loyalty.

Create Purchase orders and confirm POs.

• Provided first line support to users, addressed inquiries and troubleshot issues.
• Train end users and approvers
• Create tickets in global application ticketing tool
• Conducted user acceptance testing to ensure system functionality met user requirements.
• Collaborate within the SRM community
• Monitor KPI reports
• Managed master data processes, ensuring accuracy and integrity of critical data.
• Create / Extend new and existing suppliers
• Inform all users about changes / updates to the system

• Process invoices daily
• Manual payments in SAP and MFG PRO
• Weekly check runs with all reports.
• Executed month-end reports and prepared accrual report for invoices exceeding $1K to ensure accurate financial reporting.
• Collaborated with purchasing to identify and resolve price discrepancies, enhancing invoice accuracy.
• Processed voided checks to rectify payment errors, maintaining financial integrity.
• Reconcile statements weekly.
• Track daily KPIs
• Respond and print invoice emails daily.
• Train new AP employees
• Log in all utilities and phone bill charges to ensure we did not miss a month and to avoid disconnections.

• Processed invoices and adjustments in our Mass200 system.
• Conducted weekly check runs to ensure timely payments.
• Entered Walmart invoices into EDI database for accurate financial tracking
• Post Walmart and HEB checks weekly.
• Conducted intercompany invoice comparisons to identify discrepancies.
• Turned in weekly reports to manager.