Kiara Choice
Insurance Specialist
Wylie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
My goal is to join an organization that will allow me to expand and utilize my experience, knowledge, and skills, while making a significant contribution to the success of the company and a positive impact to our customers.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistance
Statefarm (Personal lines Auto production)
08.2022 - Current
- Assisted Underwriters with gathering and analyzing data to determine if an applicant meets the criteria for a loan or insurance policy.
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Evaluated new applications for completeness and accuracy while ensuring compliance with company policies.
- Reviews and processes applications according to established referral guidelines
- Manually calculate rates
- Maintains and updates policyholders records
- Researches and corrects routine system errors
- Provides assistance by performing a variety of service and support functions
Claims Coordinator/ Team Lead
UnitedHealthcare
07.2019 - 08.2022
- Processing/investigating claims for insurance payment errors including denials and appeals
- Responsible for working assigned claims buckets and thoroughly document findings in the claim's notes
- Update patient accounts, including verification of insurance coverage, demographic changes, and all other pertinent information
- Corresponding with medical office, care centers and facilities regarding overpayments, re-posts and rejections
- Responsible for the processes and systems related to the servicing of clients along with the supervision of customer service agents
- Delegating work, overseeing progress towards goals and metrics
- Monitoring calls, coaching and feedback
- Training and development of staff.
Bodily Injury Claims Specialist
Progressive
07.2014 - 07.2019
- Responsible for handling bodily injury claims, including those related to physicians’ liability.
- Investigates all aspects of the claim to determine liability and legal responsibility
- Analyzing claim files, assessing the cause of the accident, and evaluating the extent of injuries
- Verify clients’ identification and insurance coverage.
- Gather and audit medical bills and other details related to the treatment needed for those injured in an accident
- Communicate with all parties associated with the claim to gather information and evidence
- Staying informed about changes in laws, regulations, and industry trends
Education
High School Diploma -
StatefarmCentral Highschool
05-2010
Some College (No Degree) -
Richland College
Skills
Hard Skills:
- Typing 64 WPM
- Excel spreadsheets
- Insurance knowledge
- Document Review
- Policy analysis
- Research abilities
- Policy administration
- Written Communication
Soft Skills:
- Reliability
- Adaptability and Flexibility
- Analytical Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
Additional Information
Thank you for your time and consideration. I am confident that I will be a great added value and asset to your team. In addition to my hard work, I promise to put my best foot forward and give 100% to my role, expectations, and duties. I look forward to working with you soon.
Timeline
Underwriting Service Assistance
Statefarm (Personal lines Auto production)
08.2022 - Current
Claims Coordinator/ Team Lead
UnitedHealthcare
07.2019 - 08.2022
Bodily Injury Claims Specialist
Progressive
07.2014 - 07.2019
High School Diploma -
StatefarmCentral Highschool
Some College (No Degree) -
Richland College
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