Kiara Collazo
Springfield,MA
Summary
Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Valley springs Behavioral Hospital
Holyoke, MA
01.2024 - Current
- Assisted clients with activities of daily living, such as bathing, dressing, eating, and grooming.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Provided crisis intervention services as needed during times of distress or agitation.
- Maintained accurate records of client progress and behaviors.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Encouraged positive self-esteem among clients by providing feedback and recognition for accomplishments.
- Monitored clients' physical and emotional wellbeing.
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
Cash Management Service Teller
Loomis Armored
Westfield, Massachusetts
03.2023 - 11.2023
- Balanced daily transactions using automated teller machines.
- Trained new staff members on cash handling processes and procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Conducted deposit verification and change order preparation utilizing specialized counting equipment and procedures.
- Issued precise counts for different denominations when sorting currency, coin, and check deposits received from various sources such as banks, ATMs, and commercial clients.
- Prepared currency change orders by denominations for assigned customers.
Security Officer
SIS Security
Holyoke, Massachusetts
06.2022 - 03.2023
- Investigated all reported incidents of theft or vandalism on premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Operated communication systems between officers stationed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
Security Officer
Prosegur
Westfield, Massachusetts
07.2020 - 02.2022
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Front Service Clerk
MGM Springfield
Springfield, Massachusetts
10.2018 - 03.2019
- Providing assistance to guests in transporting luggage between their rooms and their cars
- Greeted customers upon entering the establishment, offering assistance and addressing any inquiries or needs they had.
- Assisted and supported valet staff in delivering luggage to hotel lobby and guest rooms
Education
High School Diploma -
Springfield Central High School
Springfield, MA08-2013
Skills
- Behavior Modification
- Suicide Prevention
- Activity monitoring
- Documentation skills
- First-aid and CPR
- Security procedures knowledge
- Behavioral analysis
- Mental Health Support
- Excellent customer service skills
- Behavior Management
- Bilingual in English and Spanish
- De-Escalation Techniques
- Behavior Observation
- Adaptability
Certification
- CPR AND FIRST AID
- CPI
- GUARD CARD
- FIREARMS
Languages
English
Professional
Spanish
Professional
Timeline
Behavior Health Technician
Valley springs Behavioral Hospital
01.2024 - Current
Cash Management Service Teller
Loomis Armored
03.2023 - 11.2023
Security Officer
SIS Security
06.2022 - 03.2023
Security Officer
Prosegur
07.2020 - 02.2022
Front Service Clerk
MGM Springfield
10.2018 - 03.2019
High School Diploma -
Springfield Central High School
- CPR AND FIRST AID
- CPI
- GUARD CARD
- FIREARMS
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